Hi , Same issue here too. Screen goes blank. Brightness reduces to 0 percentage. Seems like some glitches with auto brightness. Restarting works but locating the re-start option is also difficult. Can't remove battery too. Please resolve this issue. Liked phone alot. Don't want to replace. Fix this issue please.
screen went blank.. calls were coming .. only sound no display.. restarted with power and volume up.. no other option..:(.. please solve this isssue.. its random
bought nokia 5.1 plus the day before yesterday, the problem started yesterday itself, everything was working except the screen went black and today it happened once again, NOKIA either you fix it up through OTA or i am returning this that to with a legal complaint filed, THANK YOU
I am also facing same problem for my Nokia 6.1 plus and I want to return it because it happen twice in one month.
Same here, happens three times now. Same on my 7 plus. Support isn't helpful in this case. Seem s like a bot is chatting Reboot only works with vol up and power button.
I too faced the same problem the screen goes off and that's really annoying Dear Nokia either fix this problem or troubled users like me would have to take help law which would be the last resort
I faced this problem three times. it happened to me even ambient display is turned off. restart is the only solution i found for it.. Please fix this bug ASAP.
I also faced this issue twice. This issue is occurring randomly and there are no specific steps to reproduce it. First time it happened when I was on a call and second when I woke up in the morning and tried to access my phone. The screen gets completely black and have to restart my phone by trial and error method. I am afraid of the consequences if this happens in some emergency situation.
Please release a software patch asap to fix this issue.
If I knew Nokia 5.1 plus have display problem I woudnt have purchased it, imagine have been having problems with screen display,.my phone just went blank, pleade how do I stop this problem from reoccurring?
It looks like Nokia still has this problem. I purchased a Nokia 6.1 three days ago. Yesterday the screen started to go blank and I was not able to bring the phone back on. I tapped the screen many times and pushed the on button many times, nothing happened. But after letting the phone rest for a while, the phone would come back on. Does anyone know the solution to this problem?
Same problem here.
My Nokia 5 (android 9) after 1 and a half year with no issues today its screen got blank but the phone still works. I can answer calls etc. The hard reset (+ and power button for 1 seconds) works for me after 3-4 continuous tries. The phone works again just fine. but then after some minutes, after the problem returns. The screen goes blank again.
Did anyone found a permanent solution?
Comments
Same issue here too. Screen goes blank. Brightness reduces to 0 percentage. Seems like some glitches with auto brightness. Restarting works but locating the re-start option is also difficult. Can't remove battery too.
Please resolve this issue. Liked phone alot. Don't want to replace. Fix this issue please.
Can anyone please let me know if this issue is fixed now. Planning on buying this set.
Thanks in advance!!!
My Nokia 5 (android 9) after 1 and a half year with no issues today its screen got blank but the phone still works. I can answer calls etc. The hard reset (+ and power button for 1 seconds) works for me after 3-4 continuous tries. The phone works again just fine. but then after some minutes, after the problem returns. The screen goes blank again.
Did anyone found a permanent solution?