Face unlock missing and blank SmartLock screen

dhananjaytalekar
dhananjaytalekar ✭✭
edited November 2018 in Nokia 8 Sirocco
Hi,
I am using Nokia8Sirocco.
Suddenly my face unlock has disappeared and now lock screen only asks thumb/pattern.
On checking SmartLock settings - page appears blank.
Trusted agent contains SmartLock.
If I remove the trust agent, and restart the phone, and again add it - it works till phone is not restarted
Is it an Android bug or Nokia bug ? Could you guys please get it solved ?
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Best Answer

  • wilson shrestha
    wilson shrestha ✭✭✭✭
    Answer ✓
    dhananjay said:
    Hi,
    I am using Nokia8Sirocco.
    Suddenly my face unlock has disappeared and now lock screen only asks thumb/pattern.
    On checking SmartLock settings - page appears blank.
    Trusted agent contains SmartLock.
    If I remove the trust agent, and restart the phone, and again add it - it works till phone is not restarted
    Is it an Android bug or Nokia bug ? Could you guys please get it solved ?
    Hello, this is a known Android bug. This issue is also present in other phones like Moto, Oneplus etc. including Nokia. Maybe this bug will be resolved in the upcoming Pie update. There is no permanent solution to this problem as of now.

Answers

  • megan
    megan ✭✭✭
    Hi, I am sorry you are experiencing this problem.
    Please try a soft reset, firstly please ensure your device is not charging. You can perform a soft reset by pressing the Power button and Volume UP button simultaneously for at least 10 seconds, release them when you feel the phone vibrate and you see "Powered by Android" on the screen. 

    If the issue appears again, please contact support directly via Mail ([email protected]) or Chat.

    I hope that I can be of help,
    Megan
  • nitheesh
    nitheesh ✭✭✭✭
    Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
  • kishan
    kishan ✭✭
    Hii
  • dhananjaytalekar
    dhananjaytalekar ✭✭
    nitheesh said:
    Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
    Hi,

    I've tried it already.
    It works till phone doesn't gets off/restarted, After that same issue again pops up...

  • dhananjaytalekar
    dhananjaytalekar ✭✭
    nitheesh said:
    Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
    Hi,

    I've tried it already.
    It works till phone doesn't gets off/restarted, After that same issue again pops up...
  • dhananjaytalekar
    dhananjaytalekar ✭✭
    megan said:
    Hi, I am sorry you are experiencing this problem.
    Please try a soft reset, firstly please ensure your device is not charging. You can perform a soft reset by pressing the Power button and Volume UP button simultaneously for at least 10 seconds, release them when you feel the phone vibrate and you see "Powered by Android" on the screen. 

    If the issue appears again, please contact support directly via Mail ([email protected]) or Chat.

    I hope that I can be of help,
    Megan
    Hi,

    I've tried this too already...
    It works till phone doesn't gets off/restarted, After that same issue again pops up.
  • nitheesh
    nitheesh ✭✭✭✭
    Hi dhananjaytalekar, it's an Android bug. After most of the updates, it's happening again and again.
  • TriPras
    TriPras ✭✭
    nitheesh said:
    Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
    Thank you, it's work on my device nokia 8

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