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Stuck on download mode after security update

Today I got a notification saying an update is ready to install.and after the update device gone to boot loop.and after 3 or 4 restart got a window saying try…

Stuck on download mode after security update

kannanvg10 kannanvg10
✭✭  /  edited December 2018
Today I got a notification saying an update is ready to install.and after the update device gone to boot loop.and after 3 or 4 restart got a window saying try again or hard reset.then I press try again.and the phone gone to download mode.nothing can be done now.tried different key combinations.nothing works.

Comments

  • mohan reddy mohan reddy
    ✭✭✭  / 
    The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

    Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

    Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.
  • kannanvg10 kannanvg10
    ✭✭  / 
    mohan reddy said:
    The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

    Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

    Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.
    I will let you know after flashing.thanks for your support.

  • mohan reddy mohan reddy
    ✭✭✭  / 
    kannanvg10 said:
    mohan reddy said:
    The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

    Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

    Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.
    I will let you know after flashing.thanks for your support.

    Hope this can fix the issue.
  • Llamas49 Llamas49
     / 
    Same exact thing happened for me yesterday please update if you found a solution.
  • kannanvg10 kannanvg10
    ✭✭  /  edited December 2018
    Llamas49 said:
    Same exact thing happened for me yesterday please update if you found a solution.
    i cant find any solution till now.adb is not detecting my device.and i cant get into recovery mode.
    nokia should release a recovery tool like for lumia.
  • mohan reddy mohan reddy
    ✭✭✭  / 
    Llamas49 said:
    Same exact thing happened for me yesterday please update if you found a solution.
    i cant find any solution till now.adb is not detecting my device.and i cant get into recovery mode.
    nokia should release a recovery tool like for lumia.

    Check out how to get access to Android hidden mode. Follow our steps and boot NOKIA 7 Plus into fastboot mode.

    1. Hold down the Power key for a short while to turn off the device.Hard Reset NOKIA 7 Plus
    2. Use the Micro USB in order to connect NOKIA to a charger.
    3. After that start pressing Volume Down + Power key for a few seconds.HardReset NOKIA 7 Plus
    4. Release all buttons when Fastboot Mode pops up.
    5. Great! Your NOKIA 7 Plus will be in Fastboot mode.

    Can you try this and verify that you can get into fastboot mode.
  • user1544775236966 user1544775236966
     / 
    Same thing here, now what Nokia?
  • kannanvg10 kannanvg10
    ✭✭  / 

    Check out how to get access to Android hidden mode. Follow our steps and boot NOKIA 7 Plus into fastboot mode.

    1. Hold down the Power key for a short while to turn off the device.Hard Reset NOKIA 7 Plus
    2. Use the Micro USB in order to connect NOKIA to a charger.
    3. After that start pressing Volume Down + Power key for a few seconds.HardReset NOKIA 7 Plus
    4. Release all buttons when Fastboot Mode pops up.
    5. Great! Your NOKIA 7 Plus will be in Fastboot mode.

    Can you try this and verify that you can get into fastboot mode.
    I cant even turn off the device.if i restart the device it directly comes into the download mode having a androidone logo.
  • user1544775236966 user1544775236966
     / 
    Same here, just keeps turning on by itself to download mode.

  • user1544775236966 user1544775236966
     / 
    Managed to recover phone, but lost all my data. :/
    Fastboot the following commands to phone :
    fastboot --set-active
    fastboot reboot 
    or 
    fastboot reboot recovery
    try it and see if you can recover without deleting user data.

  • Llamas49 Llamas49
     / 
    user1544775236966 said:
    Managed to recover phone, but lost all my data. :/
    Fastboot the following commands to phone :
    fastboot --set-active
    fastboot reboot 
    or 
    fastboot reboot recovery
    try it and see if you can recover without deleting user data.

    This works thank you very much, reboot recovery did not work but the first one worked and could factory reset.
  • user1525997709959 user1525997709959
    ✭  / 
    Please explain to me how to do this because my mobile is the same Problem
  • user1544775236966 user1544775236966
     / 
    user1525997709959 said:
    Please explain to me how to do this because my mobile is the same Problem
    Connect phone to computer with USB cable. 
    Install Google USB drivers and adb with fastboot. 
    Open cmd on adb folder and issue those commands. Done. 
  • chow88chow chow88chow
     / 
    user1544775236966 said:
    user1525997709959 said:
    Please explain to me how to do this because my mobile is the same Problem
    Connect phone to computer with USB cable. 
    Install Google USB drivers and adb with fastboot. 
    Open cmd on adb folder and issue those commands. Done. 
    How did you get the google drivers to work? When I try to install it says it could not find drivers. 
  • okey okey
    ✭  / 
    None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?
  • user1544775236966 user1544775236966
     / 
    okey said:
    None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?
    Were you able to successfully connect to the phone with fastboot? 

    Please explain to me how to do this because my mobile is the same Problem
    Connect phone to computer with USB cable. 
    Install Google USB drivers and adb with fastboot. 
    Open cmd on adb folder and issue those commands. Done. 
    How did you get the google drivers to work? When I try to install it says it could not find drivers. 
    Plug phone to pc, on device manager should appear adb device, install drivers. 
  • chow88chow chow88chow
     / 
    user1544775236966 said:

    Plug phone to pc, on device manager should appear adb device, install drivers. 
    Thanks for your help. I managed to get the driver install after I uninstalled the my old samsung drivers. I was able to get it started with fastboot and got to the screen asking to try again or factory reset. I selected factory reset but the phone goes back to download mode. 

    So its been in download mode for 12 hours now and the battery is finally dead. When I plug the phone in to charge, I get the charging icon and it still says download mode in the top left hand corner. 

    I think this phone is dead. To have a security update brick the phone is quite disappointing. 
  • ajbe ajbe
    ✭✭✭  / 
    chow88chow said:


    I think this phone is dead. To have a security update brick the phone is quite disappointing. 
    It's also pretty unusual for a project Treble phone. With treble, if an update fails it's supposed to revert back to the previous good version of the operating system.
  • chow88chow chow88chow
     / 
    ajbe said:
    chow88chow said:


    I think this phone is dead. To have a security update brick the phone is quite disappointing. 
    It's also pretty unusual for a project Treble phone. With treble, if an update fails it's supposed to revert back to the previous good version of the operating system.
    So I returned the phone and got a brand new one as a replacement. I only had the phone for 16 days. I'll update it all tonight and see how it goes. Here's hoping all goes well. 
  • user1544775236966 user1544775236966
     / 
    okey said:
    None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?
    Were you able to successfully connect to the phone with fastboot? 

    chow88chow said:
    user1544775236966 said:
    user1525997709959 said:
    Please explain to me how to do this because my mobile is the same Problem
    Connect phone to computer with USB cable. 
    Install Google USB drivers and adb with fastboot. 
    Open cmd on adb folder and issue those commands. Done. 
    How did you get the google drivers to work? When I try to install it says it could not find drivers. 
    Plug phone to pc, on device manager should appear adb device, install drivers by right click clicking it. 
  • Llamas49 Llamas49
     / 
    I used the steps in this thread to connect to the fastboot: https://old.reddit.com/r/Nokia/comments/a5i0au/androidone_download_mode_stuck/

    Then I used the commands above in this thread and it brought me to the try again and factory reset screen and i used to volume button down to go to factory reset and the power button to select it.
  • user1544775236966 user1544775236966
     / 
    Llamas49 said:
    I used the steps in this thread to connect to the fastboot: https://old.reddit.com/r/Nokia/comments/a5i0au/androidone_download_mode_stuck/

    Then I used the commands above in this thread and it brought me to the try again and factory reset screen and i used to volume button down to go to factory reset and the power button to select it.
    Nice. =) 
  • kannanvg10 kannanvg10
    ✭✭  / 
    my device is still in download mode even after resetting.going to nokia care today.
  • user1525997709959 user1525997709959
    ✭  / 
    it,s work thanX 
  • user1536216252370 user1536216252370
    ✭✭  / 
    i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help. 
    any help would be great.Thank you

  • user1536216252370 user1536216252370
    ✭✭  / 
    Managed to recover phone, but lost all my data. :/
    Fastboot the following commands to phone :
    fastboot --set-active
    fastboot reboot 
    or 
    fastboot reboot recovery
    try it and see if you can recover without deleting user data.

    i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help. 
    any help would be great.Thank you
  • Siddharthkataria22 Siddharthkataria22
     / 
    kannanvg10 said:
    my device is still in download mode even after resetting.going to nokia care today.
    same her man ..my device is still in download mode for an hour ... they told me to visit service centre

  • user1535729250753 user1535729250753
     / 
    mohan reddy said:
    The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

    Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

    Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.
    Gave the phone in service center they tried this option but it didnt fix the problem..
    They have removed the back panel and trying to find the issue in hardware now... since morning i am in nokia service center.
    I hope my nokia 6.1 plus comes back in one piece now since they are doing a postmortem on it.. :'(
  • kannanvg10 kannanvg10
    ✭✭  / 
    My phone is working fine now after flashing from kokia care.first they tried to charge me for that saying it's my fault and then done under warranty.but lost all my data.and installed dec update without any issue.
  • user1544775236966 user1544775236966
     / 
    user1528819261454 said:
    kannanvg10 said:
    my device is still in download mode even after resetting.going to nokia care today.
    same her man ..my device is still in download mode for an hour ... they told me to visit service centre

    user1536216252370 said:
    Managed to recover phone, but lost all my data. :/
    Fastboot the following commands to phone :
    fastboot --set-active
    fastboot reboot 
    or 
    fastboot reboot recovery
    try it and see if you can recover without deleting user data.

    i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help. 
    any help would be great.Thank you
    Did it change to partition b when you entered the commands? 
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