Stuck on download mode after security update

kannanvg10 · December 2018

Today I got a notification saying an update is ready to install.and after the update device gone to boot loop.and after 3 or 4 restart got a window saying try again or hard reset.then I press try again.and the phone gone to download mode.nothing can be done now.tried different key combinations.nothing works.

mohan reddy · December 2018

The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.

kannanvg10 · December 2018

mohan reddy said:

The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.

I will let you know after flashing.thanks for your support.

mohan reddy · December 2018

kannanvg10 said:

mohan reddy said:

The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.

I will let you know after flashing.thanks for your support.

Hope this can fix the issue.

Llamas49 · December 2018

Same exact thing happened for me yesterday please update if you found a solution.

kannanvg10 · December 2018

Llamas49 said:

Same exact thing happened for me yesterday please update if you found a solution.

i cant find any solution till now.adb is not detecting my device.and i cant get into recovery mode.
nokia should release a recovery tool like for lumia.

mohan reddy · December 2018

kannanvg10 said:

Llamas49 said:

Same exact thing happened for me yesterday please update if you found a solution.

i cant find any solution till now.adb is not detecting my device.and i cant get into recovery mode.
nokia should release a recovery tool like for lumia.

Check out how to get access to Android hidden mode. Follow our steps and boot NOKIA 7 Plus into fastboot mode.

Hold down the Power key for a short while to turn off the device.
Use the Micro USB in order to connect NOKIA to a charger.
After that start pressing Volume Down + Power key for a few seconds.
Release all buttons when Fastboot Mode pops up.
Great! Your NOKIA 7 Plus will be in Fastboot mode.

Can you try this and verify that you can get into fastboot mode.

user1544775236966 · December 2018

Same thing here, now what Nokia?

kannanvg10 · December 2018

mohan reddy said:

Check out how to get access to Android hidden mode. Follow our steps and boot NOKIA 7 Plus into fastboot mode.
Hold down the Power key for a short while to turn off the device.
Use the Micro USB in order to connect NOKIA to a charger.
After that start pressing Volume Down + Power key for a few seconds.
Release all buttons when Fastboot Mode pops up.
Great! Your NOKIA 7 Plus will be in Fastboot mode.

Can you try this and verify that you can get into fastboot mode.

I cant even turn off the device.if i restart the device it directly comes into the download mode having a androidone logo.

user1544775236966 · December 2018

Same here, just keeps turning on by itself to download mode.

user1544775236966 · December 2018

Managed to recover phone, but lost all my data.

Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot
or
fastboot reboot recovery
try it and see if you can recover without deleting user data.

Llamas49 · December 2018

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot
or
fastboot reboot recovery
try it and see if you can recover without deleting user data.

This works thank you very much, reboot recovery did not work but the first one worked and could factory reset.

user1525997709959 · December 2018

Please explain to me how to do this because my mobile is the same Problem

user1544775236966 · December 2018

user1525997709959 said:

Please explain to me how to do this because my mobile is the same Problem

Connect phone to computer with USB cable.
Install Google USB drivers and adb with fastboot.
Open cmd on adb folder and issue those commands. Done.

chow88chow · December 2018

user1544775236966 said:

user1525997709959 said:

Please explain to me how to do this because my mobile is the same Problem

Connect phone to computer with USB cable.
Install Google USB drivers and adb with fastboot.
Open cmd on adb folder and issue those commands. Done.

How did you get the google drivers to work? When I try to install it says it could not find drivers.

okey · December 2018

None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?

user1544775236966 · December 2018

okey said:

None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?

Were you able to successfully connect to the phone with fastboot?

chow88chow said:

user1544775236966 said:

user1525997709959 said:

Please explain to me how to do this because my mobile is the same Problem

Connect phone to computer with USB cable.
Install Google USB drivers and adb with fastboot.
Open cmd on adb folder and issue those commands. Done.

How did you get the google drivers to work? When I try to install it says it could not find drivers.

Plug phone to pc, on device manager should appear adb device, install drivers.

chow88chow · December 2018

user1544775236966 said:

Plug phone to pc, on device manager should appear adb device, install drivers.

Thanks for your help. I managed to get the driver install after I uninstalled the my old samsung drivers. I was able to get it started with fastboot and got to the screen asking to try again or factory reset. I selected factory reset but the phone goes back to download mode.

So its been in download mode for 12 hours now and the battery is finally dead. When I plug the phone in to charge, I get the charging icon and it still says download mode in the top left hand corner.

I think this phone is dead. To have a security update brick the phone is quite disappointing.

ajbe · December 2018

chow88chow said:

I think this phone is dead. To have a security update brick the phone is quite disappointing.

It's also pretty unusual for a project Treble phone. With treble, if an update fails it's supposed to revert back to the previous good version of the operating system.

chow88chow · December 2018

ajbe said:

chow88chow said:

I think this phone is dead. To have a security update brick the phone is quite disappointing.

It's also pretty unusual for a project Treble phone. With treble, if an update fails it's supposed to revert back to the previous good version of the operating system.

So I returned the phone and got a brand new one as a replacement. I only had the phone for 16 days. I'll update it all tonight and see how it goes. Here's hoping all goes well.

user1544775236966 · December 2018

okey said:

None of the suggestions is working for me. turn off the phone, connecting Nokia charger and holding volume - key down and power button. Installing google USB drivers and adb with fastboot on my laptop and enter those command. none worked. What else can I do?

Were you able to successfully connect to the phone with fastboot?

chow88chow said:

user1544775236966 said:

user1525997709959 said:

Please explain to me how to do this because my mobile is the same Problem

Connect phone to computer with USB cable.
Install Google USB drivers and adb with fastboot.
Open cmd on adb folder and issue those commands. Done.

How did you get the google drivers to work? When I try to install it says it could not find drivers.

Plug phone to pc, on device manager should appear adb device, install drivers by right click clicking it.

Llamas49 · December 2018

I used the steps in this thread to connect to the fastboot: https://old.reddit.com/r/Nokia/comments/a5i0au/androidone_download_mode_stuck/

Then I used the commands above in this thread and it brought me to the try again and factory reset screen and i used to volume button down to go to factory reset and the power button to select it.

user1544775236966 · December 2018

Llamas49 said:

I used the steps in this thread to connect to the fastboot: https://old.reddit.com/r/Nokia/comments/a5i0au/androidone_download_mode_stuck/

Then I used the commands above in this thread and it brought me to the try again and factory reset screen and i used to volume button down to go to factory reset and the power button to select it.

Nice.

kannanvg10 · December 2018

my device is still in download mode even after resetting.going to nokia care today.

user1525997709959 · December 2018

it,s work thanX

user1536216252370 · December 2018

i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help.
any help would be great.Thank you

user1536216252370 · December 2018

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot
or
fastboot reboot recovery
try it and see if you can recover without deleting user data.

i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help.
any help would be great.Thank you

Siddharthkataria22 · December 2018

kannanvg10 said:

my device is still in download mode even after resetting.going to nokia care today.

same her man ..my device is still in download mode for an hour ... they told me to visit service centre

user1535729250753 · December 2018

mohan reddy said:

The only option could be manual flashing the stable build. You can find the Oreo build in the Manual Rollback section here. https://www.nokia.com/phones/en_int/developer

Note that you have to register for beta program before you can access these. I don't know if new users can register now or not and you need a PC to flash that and the instructions will be given there. You can also visit the nearest service center and they will flash the stable build any day but I don't think it would be free.

Is this the only solution, I don't know but this is the only thing I can think of. I can't guarantee that it works as well, if there isn't any hardware issue it should work. Beware that this will erase any data that is present in the phone. So, treat this as a last resort.

Gave the phone in service center they tried this option but it didnt fix the problem..
They have removed the back panel and trying to find the issue in hardware now... since morning i am in nokia service center.
I hope my nokia 6.1 plus comes back in one piece now since they are doing a postmortem on it..

kannanvg10 · January 2

My phone is working fine now after flashing from kokia care.first they tried to charge me for that saying it's my fault and then done under warranty.but lost all my data.and installed dec update without any issue.

user1544775236966 · January 3

user1528819261454 said:

kannanvg10 said:

my device is still in download mode even after resetting.going to nokia care today.

same her man ..my device is still in download mode for an hour ... they told me to visit service centre

user1536216252370 said:

user1544775236966 said:

Managed to recover phone, but lost all my data.
Fastboot the following commands to phone :
fastboot --set-active
fastboot reboot
or
fastboot reboot recovery
try it and see if you can recover without deleting user data.

i tried the above commands in fastboot mode my phone was connected as fastboot adb. it succesfully asked me to factory data rest my phone i did it. my phone restarted 2-3 times but it again should me download mode. please help.
any help would be great.Thank you

Did it change to partition b when you entered the commands?

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Stuck on download mode after security update

Stuck on download mode after security update

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Stuck on download mode after security update

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