Own a Nokia 7 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
Own a Nokia 7 Plus? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
FAQs
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 7 Plus is part of our ‘pure, secure and up-to-date’ pledge. This means providing a ‘pure Android’ experience, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
Is Nokia 7 Plus part of Android One?
Yes
What are the benefits of Android One?
With Android One your phone is guaranteed monthly security updates to be supported for at least 3 years after the initial phone release.
I still haven’t received an update, even though it was announced. What can I
do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Support: https://www.nokia.com /phones/support
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
Comments
I charged my phone to 95% 5-6 hours back and imI left with 30% charging with BELOW AVERAGE usage. 😑😑😑
If you also have battery issues.
I want you to check following with your device.
Try switching off power saving mode and be in regular mode.
I tested my #Nokia7plus,I got amazing results on regular mode as compared to power saving mode.
My SOT was incremented to 6.5 hrs from 5 hrs.
Check here:
https://community.phones.nokia.com/discussion/9434/serious-issues-of-nokia-7-plus-users-of-nokia7plus-please-have-a-look#latest
https://forum.xda-developers.com/nokia-7-plus/how-to/android-pie-stable-issues-fixes-thread-t3854105
Your suggestion really makes a difference. Thanks again
1) when I recieved calls there is no sound after restarting my phone I can hear sound when recieving calls
2) my phone not charging , i dont know whether it is due to charging port issue or android 9 pie update
This annoying bug can also be observed when the device is left locked for an hour or two - reverting the notification and navigation bar icons back to their default sizes even though display size is set to small in the settings.
Please bring us a fix for this particularly annoying problem with the next security or maintenance patch.
Love you Nokia - hope a fix will be provided soon.
Device nokia 7 plus
OS: pie stable (December patch)
The lockscreen text and pattern dots automatically changes their size back to "default" after every restart - even though the display size had been set to "small" in the first place
There is something conflicting within the default Quickstep launcher.
"Nexuslauncherprebuilt.apk" or something along the lines might be the conflicting factor.
Whenever we drag the notification panel down, there is a slight frame drop or a lag above the screen. The animation is not smooth at all.
More like a jump rather than a smooth sliding action, this bug can be observed every time the notification panel is pulled down. Please fix this bug ASAP
The DPI issues too are still present. Even though the display size is set to "small" in the settings, The icons and texts on the notification and navigation bar (as well as the lockscreen) are still reverting back to their "default" sizes automatically after every restart.
(I have already reported about this particular bug with screenshots earlier)
I was able to fix all but the camera app, by remove+install. Does anyone know how to reinstall the nokia 7 plus camera app?
Thanks.
1. WIFI cannot be connected (eg. default connect to my home wifi) once you restart the phone or just turn on or off the wifi. This happens sometimes. Never happened on Android 8.1 or previous version.
2. NFC sometimes does not function, and it can only be solved by restarting the phone. This happens sometimes as well. Never happened on Android 8.1 or previous version.
3. Charging time is a bit longer? Take almost 2 hours to fully charge the phone.
4. The home screen interface sometimes doesn't response the next action (like swifting left or right) right after responding to the gesture of pushing up from the bottom (the push up action is completed though). I have to press off screen button and on the screen again to reactivate the phone and get the response.
Hope your team can solve these problems as soon as possible and release the next Android update to our users. Thanks. @Nokia ;