Compass not working since Pie

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Comments

  • Jimmmy
    Jimmmy
    My device is TA-1004. I tried everything I could and did not help. I've deleted apps using location, installed apps for compass calibration, but compass is still rotated 180 degrees. This is definitely the firmware bug that happened after the Pie update. I believe that the developers in Nokia will fix this bug soon, because the navigation during the walk shows that you are moving in the opposite direction.
  • terminusaquo
    terminusaquo ✭✭✭
    Mick1965 said:
    terminusaquo said:



    Does the compass issue affect Google Maps as well or is it just third party apps?
    with the phone vertical the blue fan supposed to show the direction that you are looking.

    It's 180 degrees out.

    This shows in other apps too. But when the phone is horizontal the direction shown is random at best.
    Ah, now I see the problem, just checked Google Maps.
  • terminusaquo
    terminusaquo ✭✭✭
    Mick1965 said:
    terminusaquo said:



    Does the compass issue affect Google Maps as well or is it just third party apps?
    with the phone vertical the blue fan supposed to show the direction that you are looking.

    It's 180 degrees out.

    This shows in other apps too. But when the phone is horizontal the direction shown is random at best.
    Ah, now I see the problem, just checked Google Maps
  • Christian Hammer
    Christian Hammer
    I am using the TA-1012. 

    I experienced the same problem with compass showing in the wrong direction.
    After the January Update I don't receive any location at all. It is shown grey on Google maps, in other apps it doesn't work either.

    Gonna try safe mode and reset.
  • Jimmmy
    Jimmmy
    Christian Hammer said:
    I am using the TA-1012. 

    I experienced the same problem with compass showing in the wrong direction.
    After the January Update I don't receive any location at all. It is shown grey on Google maps, in other apps it doesn't work either.

    Gonna try safe mode and reset.

    I had same problem even on Oreo, when Google Maps not recognized my location. I reinstalled whole app and my problem disappeared. You can try it.
    But now I have the wrinkles on my forehead because of reversed compass.
  • user1534075069102
    user1534075069102 ✭✭
    Anybody with  february security patch??
  • user1521964807017
    user1521964807017
    Same problem with compass when update android 9 . The compass wrong 180 degree . I haved tell this problem and ask HMD fix it , I waited 2 months from 12/2018 to update new firmware , but after update new patch in 1/2019 , HMD not fix this problem . I feel disappointed with HMD !!! Maybe I will not never buy HMD product in furure !!!
  • Mick1965
    Mick1965 ✭✭✭
    The compass works fine if you are captain Jack Sparrow. 😁
  • Mihail Tinchev
    Mihail Tinchev ✭✭✭
    edited February 2019
    Mick1965 said:
    The compass works fine if you are captain Jack Sparrow. 😁
    The Nokia 8 should have been sold in a package with Jack Sparrow's hat and a bottle of rum. 😅

    P.S. By the way, @Mick1965, this is my favorite comment on this forum, so far! 😉
  • imchandu03
    imchandu03 ✭✭✭

    Just a week away guys, 
  • marsic
    marsic ✭✭✭✭
    Hehe, people taking Sarvikas words seriously...

    🎼🎵🎶🎤 Johnny... La jente esta muy locca!
  • Vayth
    Vayth
    No official words about compass issue yet? I always rely on compass app to find direction for praying. I could bear it back at my hometown, but now that I'm currently overseas, it's really frustrating...
  • Mick1965
    Mick1965 ✭✭✭
    edited February 2019
    Mihail Tinchev said:
    Mick1965 said:
    The compass works fine if you are captain Jack Sparrow. 😁
    The Nokia 8 should have been sold in a package with Jack Sparrow's hat and a bottle of rum. 😅

    Lol 🤣, and emblazoned on the packaging one of Jack Sparrow's quotes " Take what you can and give nothing back"
    Which is fast becoming Nokia's way.
  • user1508928527225
    user1508928527225 ✭✭✭
    user1535771533416 said:
    No official words about compass issue yet? I always rely on compass app to find direction for praying. I could bear it back at my hometown, but now that I'm currently overseas, it's really frustrating...
    I don't recall seeing any mentions of the compass issue from HMD or Sarvikas, so whether it gets fixed in a couple of days (*cough*), next month or never is unfortunately completely unknown.
  • Jimmmy
    Jimmmy
    I like Nokia 8. It's a good phone. But bugs like compass bug that prevents apps using GPS/Navigation to full operate, it's failure. I am willing to wait for one-two months, if there will be still no compass fix, I will go to another brand. Users deserves reliability and Nokia in this point is failing at this time.
  • Oldmester
    Oldmester ✭✭
    Another one with Compass fault since update. TA-1012. More than just a little **** at this as non of the star gazing/ astronomy apps now work properly. Not too impressed with Nokia so far and unless they up there game significantly I'll swap to another brand for my next phone. i chose Nokia because of pure Android and thought at the time it would be better phone that the Motorola offerings. Not so sure now.
  • user1508938037450
    user1508938037450 ✭✭✭
    @Jimmy You "have" 1 - 2 months "time" to wait? You are an optimist. We wait for a good camera-firmware about one year. And? No results. And with the compass - problem it will be the same. I'm afraid that will be the reality. 😭
  • Jimmmy
    Jimmmy
    user1508938037450 said:
    @Jimmy You "have" 1 - 2 months "time" to wait? You are an optimist. We wait for a good camera-firmware about one year. And? No results. And with the compass - problem it will be the same. I'm afraid that will be the reality. 😭
    I don't have serious problems with Camera app. Of course, it can be better but app is OK. If it will be reality, I regret Nokia and I will buy iPhone like previous. Nokia don't care about their users like they should and this is disappointing.
  • martin.fd
    martin.fd ✭✭✭✭
    edited February 2019
    Just installed Pie V5.140 and the compass is still broken ... any other observations?!
  • user1535316420182
    user1535316420182 ✭✭✭
    Compass driver still broken in february update v5140. Maybe hard reset solve problem after v5140. 
  • Mick1965
    Mick1965 ✭✭✭
    Have you been in touch with Nokia care ?
    As they promised, it would be fixed in the next update.
  • marsic
    marsic ✭✭✭✭
    @Mick1965 that'll teach you to be so confident in whatever those chronical liars say...
  • Mick1965
    Mick1965 ✭✭✭
    All well and good slagging off the company but if enough people do not contact Nokia care it will not be flagged as a problem.
  • marsic
    marsic ✭✭✭✭
    edited February 2019
    @Mick1965 I hope I didn't sound offensive towards you, never meant to. I'd say a whole lot of us did contact them and let them know about the problems. Yet here's how they act on it...
  • martin.fd
    martin.fd ✭✭✭✭
    Mick1965 said:
    All well and good slagging off the company but if enough people do not contact Nokia care it will not be flagged as a problem.
    Here's what they answered to me on Jan 17th: https://community.phones.nokia.com/discussion/comment/72587#Comment_72587

  • jdan
    jdan ✭✭✭✭
    Mick1965 said:
    All well and good slagging off the company but if enough people do not contact Nokia care it will not be flagged as a problem.
    I agree. If one has a problem, one should first contact Care. Even if you don't think they will help you. The more people report the same bug, the more chance HMD Global programmers will eventually hear about it. As far as I know no programmer of HMD Global uses this forum. This forum is only for customers to help each other!
  • user1535316420182
    user1535316420182 ✭✭✭
    jdan said:
    Mick1965 said:
    All well and good slagging off the company but if enough people do not contact Nokia care it will not be flagged as a problem.
    I agree. If one has a problem, one should first contact Care. Even if you don't think they will help you. The more people report the same bug, the more chance HMD Global programmers will eventually hear about it. As far as I know no programmer of HMD Global uses this forum. This forum is only for customers to help each other!
    You r right but; we entered the beta pie program and reported compass etc issues before. We contact nokia care about compass issue before. But nothing changed. i think nokia coders must look after this forum for doing a good job. in this forum there are a lot of bug report and this can be more usable than beta program. They can only read our bug reports.

    This compass issue effect a lot of useful apps. İ like nokia 8 but they must solve compass and video autofocus problem as soon as possibble
  • jdan
    jdan ✭✭✭✭
    user1535316420182 said:

    This compass issue effect a lot of useful apps. İ like Nokia 8 but they must solve compass and video autofocus problem as soon as possibble.
    Of course I agree. But that doesn't help. I am not working for HMD Global (unfortunately). All the people who are angry, disappointed about one or other bug have to contact Care and report the bugs instead of complaining on this forum. And only then there is a (little) chance ...

    I certainly don't blame you (or other people like you) as you EXACTLY did what I think EVERYONE should do.
    But how many people really do that?
    I started to ask for support on the autofocus problem:
    https://community.phones.nokia.com/discussion/42125/nokia-8-pie-camera-app-focus
    Less than 20 people agreed ... Not a massive appeal, really! 
    (And yes, I first contacted Care ... and I got this reply:

    Thank you so much for your feedback, it is really appreciated and it will be taken into consideration by our developer team. 

    So far, this is how the software is designed, maybe in a future update it will be added, in order to be more friendly with the consumers!)


     

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