Comments

• David Ross

  ✭✭  /  March 3

  I'm in EXACTLY the same boat as you, I'm running Android 8.1 and security through September 2018 on my 7.1. No one has provided an answer as to why no further updates can be obtained. 

  5
• Cayman

   /  March 4

  Add another to the list then. I'm also stuck on Sept 1st 2018 sucurity update on Android 8.1. Won't see any updates.
  
  Funney enough I upgraded to the 7.1 after getting Android 9 on my Nokia 6. I was so surprised to get it and the phone served me so well. But oddly enough the Nokia 7.1 needs to go on the shelf until this issue is figured out

  4
• Brett Hambalek

   /  March 4

  That makes three of us now. I bought my phone three days ago, and after several resets, I'm still stuck on Android 8.1 with the September security patch. I emailed support and they told me that my IMEI shows up in their system as a new device and to wait for the updates.

  5
• Cayman

   /  March 4 edited March 4

  What service provider you have? Mr. Ross and I are both on T-Mobile. It could have something to do with how it's being distributed. Kinda like being on a waiting list. 

  2
• Bill Masuch

   /  March 4

  I'm also experiencing the same exact nightmare!  I'm in the USA on Straight Talk with an AT&T sim.  Tried all found suggestions with no luck!  With or without sim, this phone will NOT update!
  

  3
• Brett Hambalek

   /  March 4

  I have T-Mobile, and I've tried using my friend's SIM card, which is on a different network. Still no luck.

  2
• humschti

  ✭✭  /  March 4

  Same Problem over here in Switzerland with Salt SIM.

  1
• Renchi

   /  March 4

  Same problem in Croatia, with or without SIM card.

  1
• Kevin Henneborn

   /  March 4

  I am on AT&T in the US. I finally called AT&T tech support, and the agent really did do everything he could to resolve the issue, but Nokia hasn't sent them ANY OF THE UPDATES, which means Nokia is responsible to send out the updates directly to the handsets themselves. I have had other branded Unlocked devices that updated without a sim card installed over WiFi. I was actually going to buy a Nokia with the 5 cameras for my other line since it's now available. Not anymore. I'm actually going to take this one back today and go with Motorola again. Good luck to you all. 

  2
• Santosh S

   /  March 4

  Same problem. I bought Nokia 7.1 yesterday having build "00WW_2_56A", model TA-1097 and Android 8.1. Android Security patch level is done on 1 September 2018. I am not receiving any Android security update and Android 9 pie update. Tried factory reset. Not getting any update notification. Please share details if you are able to do update after configuration changes.

  4
• Anders Mariager

   /  March 4

  Same situation here. Bought in Denmark and running on Telmore/TDC network. I'll give it a few more days but if there is no luck within a week or so I will be returning the device. I switched from a Huawei device to this because of lack in updates... And now this - hehe go figure! 😒

  1
• Gargy

   /  March 4

  Same problem in Greece , model TA-1095 without sim. Stuck on Android Security patch level on 1 September 2018.

  1
• Nigel Rogers

  ✭✭  /  March 4

  Same situation with myself in UK....perhaps someone from Nokia would explain what has happened for so many people to have encountered this problem.

  1
• Cayman

   /  March 4 edited March 4

  <div>Patience please. They have been by far the best at issuing updates to ALL their devices compared to all their competitors. Just because a few dud phones aren't working doesn't mean their neglecting you. The problem will get fixed im sure. Plenty of people confirm that the 7.1 is running on Android 9
  
  </div><div>My model is the TA-1085. Hardware version 3.0. Supposedly the international version. I'm in the USA. I've also noticed that my phone spelling Aeroplane mode, which is making me think it could be a European model instead.
  
  <img src="https://us.v-cdn.net/6031042/uploads/editor/wo/zwyc055ylr2v.png" alt="">
  </div>

  0
• David Ross

  ✭✭  /  March 4

  I spoke to Nokia support over chat and they were no help at all. They could not confirm that my phone would ever get Pie, and all they could say was check for updates every day. They admitted that they were a long way from this market and didn't know anything at all about it. That is not acceptable in my view, and the phone is going back to Best Buy tomorrow.
  

  1
• Brett Hambalek

   /  March 4

  Perhaps when the next OTA comes out (security patch), we'll get our updates.

  0
• PageO

   /  March 4

  It just doesn't make sense that my phone updated immediately upon start up to pie, and my Husband's did not, I am so frustrated 

  2
• David Ross

  ✭✭  /  March 4

  We're 6 months behind on security updates, so it seems worse than just a slight backlog situation. I have no confidence at all that this phone will ever get an update (please prove me wrong, somebody!), which makes it useless to use or sell.
  

  
  

  2
• jdi000

  ✭✭✭  /  March 5

  I would try to pull the sim card reboot the phone and then try to manually update.
  
  Regards
  Jason 

  0
• PageO

   /  March 5

  How do you manually update?? Please and thank you

  0
• Brett Hambalek

   /  March 5

  PageO said:

  How do you manually update?? Please and thank you

  You have to download the OTA and either sideload it via ADB or reboot into recovery and update it from there. The official Pie OTA is hard to find and keeps throwing errors upon installation, at least for me.

  1
• Brett Hambalek

   /  March 5

  It's coming guys. Just be patient. I manually checked, and it gave me the update.

  0
• Gargy

   /  March 5

  I just took the update too...

  0
• PageO

   /  March 5

  My husband got the update on his phone tonight as well.

  0
• Kevin Henneborn

   /  March 5

  I officially took back my Nokia 7.1 yesterday to Best Buy. The young lady who helped me immediately said, "These are being returned like wildfire" as soon as took the device out of the bag. Got a Moto Z3 with a free battery mod for $350 (originally $499 but she priced matched it for me from Amazon). As soon as I got home and connected the Moto to WiFi, my updates came pouring in. Goodbye Nokia. May you be as successful as the customer service you give your customers. 

  0
• Cayman

   /  March 5

  I got a notification for an update. I'm on Pie! Problem solved!
  
  
  

  0
• Cayman

   /  March 5

  Kevin Henneborn said:

  I officially took back my Nokia 7.1 yesterday to Best Buy. The young lady who helped me immediately said, "These are being returned like wildfire" as soon as took the device out of the bag. Got a Moto Z3 with a free battery mod for $350 (originally $499 but she priced matched it for me from Amazon). As soon as I got home and connected the Moto to WiFi, my updates came pouring in. Goodbye Nokia. May you be as successful as the customer service you give your customers. 

  I'm so sorry to hear that. Patience is key my friend. I finally got the update tonight. My 7.1 is on Pie now. It was just a brief hickup we all got caught in as it's a recent issue apparently. What good timing to buy a 7.1 eh? 
  
  My two years of being a Nokia user I am incredibly impressed that my original Nokia 6, two years old now, is even on Pie and was getting monthly sucurity updates prior. Motorola has come a long way yes but their still far from perfect. In a nutshell their both about the same, I just prefer much better build quality over saving a few dollars IMO.
  
  Plus, what two year old phones still gets updates this late? XD

  2
• David Ross

  ✭✭  /  March 5

  Just got my update as well. I guess patience IS key! 
  

  2
• Russell Border

   /  March 6

  Still waiting 😣

  0
• EstebanDePeralta

  ✭✭  /  March 6

  Same problem in Spain with TA-1100 model and vodafone SIM

  0