I bought a Nokia 7.1 a few days ago since it is an Android One device and decided to move away from Motorola after 8 years of being a loyal customer. I noticed that my Nokia 7.1 Android Security Update was listed as September 2018, so I chatted with Tech Support. Not only did the agent not know how to allow a user to clear the cache with hardware buttons, they didn't even know how to get to the bootloader screen so I can do so.
After reviewing some YouTube videos, I was finally able to figure it out on my own. So at this point, and in the past 3 days, I have performed 2 manual hardware hard reset (set up as new phone), 6 software hard resets to original factory settings (set up as a new phone), cleared my cache, tried to update with and without 4g LTE enabled and disabled, over WiFi enabled and without, and checked for update manually about 20+ times manually under the phone settings.
Is anyone else having Android Security Update issues? I have checked and Nokia's website and they released the Feb 2019 update a week ago, but I am not getting anything from October 2018 moving forward either (and no Android Pie update yet). Again, I purchased this device because I have always loved my Nokia Windows Phones (used for Business reasons) and they have always been stellar in product design and support.
Now I am starting to regret switching from Motorola to Nokia for my Android experience needs. My Motorola update experience (non-Android One devices) in the past has been better than expected, and even updated to the latest software over WiFi without a Sim card installed.
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Funney enough I upgraded to the 7.1 after getting Android 9 on my Nokia 6. I was so surprised to get it and the phone served me so well. But oddly enough the Nokia 7.1 needs to go on the shelf until this issue is figured out
</div><div>My model is the TA-1085. Hardware version 3.0. Supposedly the international version. I'm in the USA. I've also noticed that my phone spelling Aeroplane mode, which is making me think it could be a European model instead.
<img src="https://us.v-cdn.net/6031042/uploads/editor/wo/zwyc055ylr2v.png" alt="">
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Regards
Jason
My two years of being a Nokia user I am incredibly impressed that my original Nokia 6, two years old now, is even on Pie and was getting monthly sucurity updates prior. Motorola has come a long way yes but their still far from perfect. In a nutshell their both about the same, I just prefer much better build quality over saving a few dollars IMO.
Plus, what two year old phones still gets updates this late? XD