Comments

• Jivko Antonov

  ✭✭✭  /  March 8 edited March 8

  Just want to add that I don't have anymore a problem with fingerprints after February security patch. 
  I tested as drained the battery to 0% and 3 times already my fingerprints are there. Nothing is lost.
  
  I sent to support the same and the answer was this.
  
  "I'll be glad to help you. We are currently experiencing high interest in our products and services."
  

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• martin.fd

  ✭✭✭✭  /  March 8

  Very well "spoken" - nothing to add. Thank you for the effort!!!
  

  1
• MrBelter

  ✭✭✭✭  /  March 8

  I really hope they take note mate and well done.
  

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• madbilly

  ✭✭✭✭  /  March 8

  Thanks all. Great to hear that the February patch fixed the fingerprint issue - I think I checked this and still included it because it wasn't clear if it had fixed the issue for everyone. This is exactly where detailed patch logs would help!
  

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• singhnsk

  ✭✭✭✭  /  March 8

  @madbilly Did you make 2 posts on the same topic? Which one is official?
  

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• potemkin

  ✭✭✭  /  March 8

  Jivko Antonov said:

  I sent to support the same and the answer was this.
  
  "I'll be glad to help you. We are currently experiencing high interest in our products and services."
  

  Freaking robots.
  

  1
• MrBelter

  ✭✭✭✭  /  March 8 edited March 8

  Maybe everyone should tweet the first post to Nokia Mobile and Juho Sarvikas at some point they will have to take notice surely.

  
  

  EDIT:

  
  

  The link to the original post is:

  
  

  https://community.phones.nokia.com/discussion/44424/copy-of-email-to-hmd-nokia-8-issues

  
  

  Twitter Accounts:

  
  

  https://twitter.com/sarvikas
  

  https://twitter.com/NokiaMobile
  

  
  
  

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• madbilly

  ✭✭✭✭  /  March 8

  singhnsk said:

  @madbilly Did you make 2 posts on the same topic? Which one is official?
  

  Both are official! (Well, officially mine anyway!).

  
  

  They are both copies of emails I sent to HMD. One email was only about the Nokia 8 and the other was about all phones, because it was two different people who requested them.

  
  

  I agree it's confusing, but I wanted to be as open with everyone add I could be.

  
  

  Cheers
  

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• petrus

  ✭✭✭✭  /  March 8

  @madbilly Thank you for the effort. I hope this will help solve our problems.

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• potemkin

  ✭✭✭  /  March 8

  madbilly said:

  • Video recording always picks up some crackling noises in the first ~20 seconds of use.
    

  Actually, any kind of audio recording on Nokia 8 makes crackling sounds. Try recording voice message on WhatsApp and you'll hear it.
  

  2
• ignas

  ✭✭✭  /  March 9

  It uses a narrower field of view because of EIS. There's no going around some loss of FOV when you're stabilizing through software. So the two top points are related, maybe you're aware, just to point it out. Whatever.
  
  Great write-up, not everything that I would like to see done (well unless the "new camera" would include it), but if they'd address THIS much, it would already be a celebration.

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• madbilly

  ✭✭✭✭  /  March 9 edited March 9

  @petrus thanks
  

  @potemkin and @ignas thanks for the clarifications.
  

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• user1515073786942

  ✭✭  /  March 9

  After all the problems I have experienced after purchasing a Nokia 8 with two lenses that Nokia/HMD cannot get working properly what makes anyone in their right mind think they will do any better with a phone with 5 lenses. I have tweet to the COO loads of times and like the rest of Nokia, Tech Support and HMD they just ignore . 

  1
• user389

  ✭✭✭✭  /  March 9 edited March 9

  Thanks for the initiative @madbilly
  

  A few €cents:
  Crackling noise in video recordings with OZO audio can be mechanical (from components near the rear mic moving around or dust and debris) or electrotechnical from 'driving' the mic beyond its limit.
  It does not affect all Nokia 8 phones and the number of affected devices can, for what the forum knows, be less than 1% of units sold. (Most people only sign into a user forum when they got trouble).
  My Nokia 8 has this issue since ~July 2018 and can be borrowed by HMD if needed for proper diagnosis?

  Compass not pointing north: It has a huge impact on Androids location services and Google's built-in apps, not only Maps - lots of stuff depend on accurate location, heading and speed.
  The compass issue can also explain wrong or missing geotag in photos and videos reported by some users: If any of Google's location sharing / surveillance enabled apps crash in the background anything can happen.

  My Nokia 8 has not lost the fingerprint. It's for Google to fix along with the 'OK Google' issue.
  

  The power drain in my Nokia 8 is as usual but my Nokia 6 struggles after the Pie update, even after a factory reset.

  Android is never properly fixed before the next major version rolls out and it's not pretty under the shiny surface. Google's update and backup/restore routines are notoriously broken and may in itself introduce 'bugs'. The result is unpredictable when a counterfeit or poor quality SD memory is added to the phone.
  The recommended action in case of odd issues must sadly still be: backup all you want to keep, format the SD memory card in the phone, do a factory reset and set up the phone as new, without restoring a system backup and without automatic installation of third-party apps.

  Regarding the camera app, there's a conflict between making it look like an iPhone and easier one-handed handling, versus doing proper video recordings for the big screen with OZO surround audio < this only works when the phone is held horizontally.
  I'd prefer a unique Nokia 8 app that takes advantage of the ZEISS optics and the specific Qualcomm SoC imaging features. There's lots of potential under the hood for a competent coder with access to the system API's < I suggest let Mark Harman do a device specific version of Open Camera for the Nokia 8.
  (I'm not sure if Mark works for money but I'd be happy to donate another €20-25 to the project if needed).

  The coding of the current camera app for Nokia 8 is sloppy / half-baked, there's no need for more of the same.
  EDIT: I'll be happy to explain some technical details if needed but only if a person in charge or a programmer is listening and doing something about it.

  I'm a Dane, please add disclaimers and IMO's in the text where needed.

  --
  Hans
  

  
  

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• potemkin

  ✭✭✭  /  March 9 edited March 9

  user389 said:

  Crackling noise in video recordings with OZO audio can be mechanical (from components near the rear mic moving around or dust and debris) or electrotechnical from 'driving' the mic beyond its limit.

  Crackling sounds are not exclusive to video recordings. They are present in every type of audio recording with Nokia 8 (voice recorder apps, WhatsApp etc.). Also, there is no indication whatsoever that this phenomena is tied to the rear mic or any mic. Since I've tested Nokia camera recording with all mic options (surround, rear, and front) and crackling appeared in all 3 cases, I find it really hard to believe that all mics (or minimum 2 of them) are busted.
  

  If crackling always happens in the first 20 seconds (often even less), then stops, and after that you can record for long time with no crackling, to me that doesn't really sound like a hardware defect. And if I take into account posts from forum members who noticed crackling after Oreo 8.1 update (with bundled new camera app), that really points to the buggy firmware as cause of this crackling phenomena.
  

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• user389

  ✭✭✭✭  /  March 9 edited March 9

  To check which mic(s) are affected by the crackling noise issue:
  Attach a wired headset.
  Dial *#*#372733#*#* to start the Android FQC self test.
  

  Perform the Mic Analog Headset Loopback Test on the 3 microphones - but don't blow into the mics.
  Mic 1 and 3 on my phone gives one "tic" when initializing.
  Mic 2 crackles for 10-20 seconds.
  - But only during the first run of the test. It works OK once it is 'warmed up' - also in video recordings.

  I always only speak for myself.
  

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• ignas

  ✭✭✭  /  March 9 edited March 9

  If memes can win the US elections.. 
  

  https://twitter.com/VonZigmantas/status/1104493678473764865

  
  

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• potemkin

  ✭✭✭  /  March 9

  user389 said:

  Mic 1 and 3 on my phone gives one "tic" when initializing.
  

  Mic 2 crackles for 10-20 seconds.

  How many times did you check?
  

  0
• user389

  ✭✭✭✭  /  March 10

  First in December 2018, and a few times in January, February, Match 2019. The issue persists and is fully reproduceable on my Nokia 8.
  What is the result if you run the mic loopback test on your phone before doing any audio recordings today?

  1
• potemkin

  ✭✭✭  /  March 10 edited March 10

  @user389 I already did some other recordings today. If you haven't, maybe you should try recording video with stock app using front mic only? I'm getting crackling in all scenarios and don't believe I have minimum 2 mics broken in exactly the same way.
  

  1
• user389

  ✭✭✭✭  /  March 10

  HMD's camera app always use all three mics. The processing for surround, front or rear is done in software.

  1
• imchandu03

  ✭✭✭  /  March 10

  Finally , today i sold my nokia 8 and bought Samsung A50, good bye for nokia and community, I will never ever buy any Nokia products in my life also i Never suggest anyone, thank u nokia for giving fake promises and worst pie and worst experiences , and those who helped in this community thanks for everyone, bye

  2
• ignas

  ✭✭✭  /  March 10

  imchandu03 said:

  Finally , today i sold my nokia 8 and bought Samsung A50, good bye for nokia and community, I will never ever buy any Nokia products in my life also i Never suggest anyone, thank u nokia for giving fake promises and worst pie and worst experiences , and those who helped in this community thanks for everyone, bye

  Can't blame you. Safe travels! Be sure to give us a visit sometime, see how we're doing

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• Jivko Antonov

  ✭✭✭  /  March 10 edited March 10

  https://photos.app.goo.gl/5vmcakkJzKjVHNEa7
  
  This is my  last video from yesterday morning.
  Do you hear this crackling noises? For me the sound is perfect.
  This is my first video since several days.

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• potemkin

  ✭✭✭  /  March 10

  Jivko Antonov said:

  https://photos.app.goo.gl/5vmcakkJzKjVHNEa7
  
  This is my  last video from yesterday morning.
  Do you hear this crackling noises? For me the sound is perfect.
  This is my first video since several days.

  Actually yes, I hear a little bit. First 2 seconds and then again around 11 sec.
  

  1
• Jivko Antonov

  ✭✭✭  /  March 10

  I understand now what you mean. But it's not a big problem for me. It is just one click noise. I will test again, because the phone is with case and when I squeeze it hard it make almost the same noises.

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• petrus

  ✭✭✭✭  /  March 10

  I only have it in the first three seconds and it's really a very weak click. Also this is not a big problem for me and I can live with it.
  

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• potemkin

  ✭✭✭  /  March 10

  It lasts longer in my case and it's not too weak. It could be some kind of hardware problem after all, maybe we all have faulty microphones (or some other component) to certain extent. Wouldn't surprise me at all.
  

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• Jivko Antonov

  ✭✭✭  /  March 10

  potemkin said:

  It lasts longer in my case and it's not too weak. It could be some kind of hardware problem after all, maybe we all have faulty microphones (or some other component) to certain extent. Wouldn't surprise me at all.
  

  I downloaded again the camera app from Nokia 7.1(Oreo version) and this crackling noises are missing. The sound is perfect. So the problem is again software.

  1
• ignas

  ✭✭✭  /  March 10 edited March 10

  Jivko Antonov said:

  potemkin said:

  It lasts longer in my case and it's not too weak. It could be some kind of hardware problem after all, maybe we all have faulty microphones (or some other component) to certain extent. Wouldn't surprise me at all.
  

  I downloaded again the camera app from Nokia 7.1(Oreo version) and this crackling noises are missing. The sound is perfect. So the problem is again software.

  The Nokia 7.1 doesn't have OZO audio though and likely only uses the main, bottom microphone, maybe a second one for stereo if the interfaces are the same between the two phones. 

  2