Hi everyone,
As you may know, when I was in Barcelona I mentioned to HMD people several times about the various issues with the Nokia 8 and I was asked to send them an email about it. This is what I sent:
Hi [name removed],
At
MWC you arranged for me to have a short conversation with [name removed]
and you asked me to send you a list of the issues I mentioned with the
Nokia which you could share with [name removed]. These are issues that have
existed for some time and are a source of frustration and disappointment
for owners of the 8. Most were also raised in the recent AMA questions
thread.
- Since the "Pro" camera update (~9 months ago):
- Since the Android 9 Pie update (originally in December 2018):
- Almost every update:
I remember that [name removed] explained that he believes the online community
and word-of-mouth will be the most effective ways for Nokia to promote
the "just keeps getting better" message. This will only work if the
devices really do just keep getting better, so these bugs really need to
be addressed considering that some have been present for a long time.
We can all accept that bugs sometimes creep in, but for them to persist
for so long without being fixed is not acceptable.
Note
that these are only the issues which are specific to the Nokia 8
(AFAIK); unfortunately I can't verify them all as my phone has not yet
received the update to Android 9. I will send you another an email with
issues which affect all phones, as we discussed.
I'll
probably post this on the forum as well, since I think it's in the
spirit of the community forum to discuss these problems openly. I look
forward to hearing back from you with some good news.
Cheers,
As you can see I removed the names of the people involved as I don't want them to become the subjects of any kind of harassment.
I limited the email to bugs I can was certain about. I know that many of you mentioned many other problems, but these are the ones I felt confident I could write about. If you have other bugs then you could always write about them in a reply to this post. Thanks
to everyone who has participated in the discussions about these issues and special
thanks to those who started these discussions (click the links above and like their posts!).
I sent this email on Sunday and haven't had a response yet, which to be honest I'm disappointed about but at least I know I'm not getting special treatment! 
I remain hopeful that this email does find it's way into the hands of people who can make a difference.
Cheers 
Comments
I tested as drained the battery to 0% and 3 times already my fingerprints are there. Nothing is lost.
I sent to support the same and the answer was this.
"I'll be glad to help you. We are currently experiencing high interest in our products and services."
Great write-up, not everything that I would like to see done (well unless the "new camera" would include it), but if they'd address THIS much, it would already be a celebration.
Crackling noise in video recordings with OZO audio can be mechanical (from components near the rear mic moving around or dust and debris) or electrotechnical from 'driving' the mic beyond its limit.
It does not affect all Nokia 8 phones and the number of affected devices can, for what the forum knows, be less than 1% of units sold. (Most people only sign into a user forum when they got trouble).
My Nokia 8 has this issue since ~July 2018 and can be borrowed by HMD if needed for proper diagnosis?
The compass issue can also explain wrong or missing geotag in photos and videos reported by some users: If any of Google's location sharing / surveillance enabled apps crash in the background anything can happen.
The recommended action in case of odd issues must sadly still be: backup all you want to keep, format the SD memory card in the phone, do a factory reset and set up the phone as new, without restoring a system backup and without automatic installation of third-party apps.
I'd prefer a unique Nokia 8 app that takes advantage of the ZEISS optics and the specific Qualcomm SoC imaging features. There's lots of potential under the hood for a competent coder with access to the system API's < I suggest let Mark Harman do a device specific version of Open Camera for the Nokia 8.
(I'm not sure if Mark works for money but I'd be happy to donate another €20-25 to the project if needed).
EDIT: I'll be happy to explain some technical details if needed but only if a person in charge or a programmer is listening and doing something about it.
Hans
Attach a wired headset.
Dial *#*#372733#*#* to start the Android FQC self test.
Mic 1 and 3 on my phone gives one "tic" when initializing.
Mic 2 crackles for 10-20 seconds.
- But only during the first run of the test. It works OK once it is 'warmed up' - also in video recordings.
What is the result if you run the mic loopback test on your phone before doing any audio recordings today?
This is my last video from yesterday morning.
Do you hear this crackling noises? For me the sound is perfect.
This is my first video since several days.