Own a Nokia 5? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app! FAQs
Own a Nokia 5? Need help with something? Please find below some of our most popular FAQs as well as links to our user guide and support app!
FAQs
Smart Lock does not work/ disappeared after the last update. How do I get it back?
Go to Settings > Security & location > Trust agents; disable Smart Lock and restart your phone. After the restart enable Smart Lock again and your Smart Lock should be up running again.
Why are there no specific Nokia built in apps?
Nokia 5 is part of our 'pure, secure, and up-to-date' pledge. This means the OS is delivered in its purest form, without any pre-installed apps or skins. Our consumers can pick exactly what applications they want on their phones.
When do I get the new Security Patch?
Google’s Security Patches are released monthly and depending on the hardware in your phone. As these releases have specific hardware dependencies, we will need to ensure your phone is fully supported before we can test and release those to the operator. Once the quality has been assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are dependent upon your device model, operator and also your location.
I still haven’t received an update, even though it was announced. What can I do?
Software rollouts are a phased process so the timing of Android upgrades will vary by country and operator. In case you haven’t received your update yet, get in touch with our support team to learn more about it.
Support: https://www.nokia.com/phones/support
Official Support App: https://play.google.com/store/apps/details?id=com.hmdglobal.support
Comments
Is there an update for Android Pie scheduled, or will Nokia 5 stay on stable Android 8.1?
Thank you for your feedback.
This is my first post here. Just recently I have switched from beloved Lumia 650 to Nokia 5 (TA-1053). For less than a month I've been on Oreo, and it was good. Few days ago updated to Pie and it's much, much better. Before an update I was honestly afraid to make a Pie switch reading all those negative comments.
These few days all I can see are positives, such as:
- Didn't have any battery drain issues at all, it's the same as it was on Oreo.
- Phone is snappier, no doubt.
- Pick up to check is amazing new feature.
- Pie took less space than Oreo if I'm not wrong, let someone please correct me, or confirm.
- Some system apps/features that I didn't need I couldn't remove on Oreo, such as Chinese (Pinyin or something like that) and Hindi keyboards. Pie let's you do that.
- Dark theme isn't related to wallpaper anymore.
- More notification sounds and ringtones on Pie.
One thing that I'm missing from Oreo is simple icon style in Settings menu or notification drawer, monochrome style. Colored icons are slightly childish to me, but really not that big of a deal.
Cheers!
</b>
Worked perfectly on Oreo.
Iam currently running 7.1.1
And iam concerned about the gaming performance in android pie (esoecially in pubg )
<span>Is anyone tried playing this game android 9 is it running as it should or its unplayable</span>
<div class="QuoteAuthor"><a href="/profile/SojiroDan">SojiroDan</a> said:</div>
<div class="QuoteText">Does Nokia 5 supports any kind of fast charge?</div>
</blockquote>
I think it does but to be safe you should try and get the Nokia charger for your Nokia 5.
Please help
<div class="QuoteAuthor">I'm Nokia 5 user and believe me this is the worst phone ever I have seen
I'm facing many probles in Nokia 5.. Sd card problem.. speaker problem
.and charging problem..
Nokia 5 has variety of problems... don't buy Nokia and aware the people..
</div></blockquote>