I Updated my Nokia 6 today to Oreo. I have a big Problem.


Mudkip Mudkip
 /  edited November 2018
I Updated my Nokia 6 today to Oreo. I have a big Problem. I can't turn the volume down like i did with Nougat(it got very loud) and the Sound quality got very bad. Please change this in the next Software Update. Maybe i will reset my phone to Nougat again.


  • user1517612280620 user1517612280620
     /  edited July 2018

    The same problem, low-quality sound, loud-speakers hiss and crack. It is necessary to write in support, the more appeals, the sooner they will pay attention to this problem and correct

  • user1509445273356 user1509445273356
    ✭✭  /  edited June 2018

    You can disable Dolby as a temporary workaround.

  • user1517612280620 user1517612280620
     /  edited May 2018

    disabling Dolby does not help, the problem remains

  • user389 user389
    ✭✭✭✭  /  edited February 2018

    Try restart and use the phone in safe mode, just to rule out any third-party app interfering with the sound:
    In the shutdown menu > press and hold restart > select restart in safe mode.

    Do another restart to get back to normal.
    Notice: You may have to set up third-party widgets again.

    If the loudspeaker is still malfunctioning, backup everything and do a factory reset before having the phone inspected by a technician.
    - Rolling back to a previous OS version is not an option, officially.

    The Dolby surround feature got too much gain/pre-amplification with the Oreo update, especially in Theatre mode.

    For example, lets say a comfortable audio level in a pair of 16 Ohm wired headphones without Dolby is 80% on the volume slider, I need to slide it down to 50% in Dolby surround Music mode, and to 30% in Theatre mode.

    The advantage is that videos with quiet audio now go full blast with Dolby Theatre mode enabled. It's just too much!

    (I welcome the louder maximum output in wired headsets on Oreo without Dolby).


  • user1517612280620 user1517612280620
     /  edited May 2018

    All these manipulations do not help. Would have been a specialist nearby, would have long ago turned. The problem is that the service center is very far away. Sending and returning the phone will take at least a month. Give a new phone so that someone digs around it is not a good option. Before giving for repair, there should be a possibility of rollback to Adroid 7.2.1. Please do not hesitate to roll back to the previous version. People should have a choice.

  • user1514466575365 user1514466575365
    ✭✭  /  edited May 2018
    Same problem here. Low sound quality after Oreo update. Also phone boot time is longer than in Nougat. It should have been quicker in Oreo.
  • user389 user389
    ✭✭✭✭  / 

    @ user1517612280620:

    The audio output from both loudspeakers in Nokia 6 must be clean without Dolby, in Oreo too.
    FWIW without Dolby and with the volume sliders at 50% instead of 80%, the output is my preferred volume and clean on a TA-1021.

    When disabling Dolby does not help I suspect a mechanical failure.

    Proper assessment and repair cannot be done over the Internet.
    Please consult a technician for a hands-on evaluation, or wait and see if a future system update makes a difference.


  • user1518103803615 user1518103803615
     /  edited April 2018
    I have just got the upgrade to Oreo and I also have problems with the sound when Dolby is active. It is way too loud and noisy and distorted. Kind of like the input to the amp is too high or something like that.
    With Dolby turned off everything is fine though
  • richie1 richie1
     /  edited April 2018
    I have same problem..its way too loud,no sound quality unlike nougat experience,it had sound quality..
  • jukka6 jukka6
    ✭✭  /  edited April 2018

    This problem needs a quick fix. The volume is too loud. This applies to the alarm and ringtone, the volume scale is screwed, the 1st level is loud already. For some reason the media volume scale is working, i.e. when playing an Youtube video the volume control works fine.

  • Rene_Kok Rene_Kok
    ✭✭  /  edited March 2018

    Same issue here on two Nokia 6 devices model TA1021. I was on the support chat and the employee wasn't aware of any known errors. Well lets hope it will be fixed soon, taking your phone in a public space could get embarrassing when not completely muted.

  • user389 user389
    ✭✭✭✭  /  edited November 2018

    The Android 5.22A/February security update have resolved the volume and Dolby Atmos issues on my TA-1021. It's a 1,7GB bundle, again...


  • Einherjer Einherjer
     /  edited March 2018
    The 5.22A Update today didn't resolve the Dolby Issue for me.... :(
  • user1515188229295 user1515188229295
     /  edited May 2018

    Same problem here, even the lowest setting was way too loud to listen to podcasts in bed. Deactivating Dolby seems to have worked. I have not yet received the february update.

  • user389 user389
    ✭✭✭✭  / 

    @ Einherjer and all,

    Sorry, my bad!
    The Dolby Atmos issue is not resolved with the February updates.

    There is/was a glitch on my phone in Settings > Sound main page, where Dolby displayed as On but were Off when tapping into the detailed page...


  • user1518591334156 user1518591334156
     /  edited May 2018

    Hi All,  There is no sound output in my Nokia 6 from yesterday. It happened all of a sudden. Can't able to hear any ringtones, audio nor video. It is just got mute. 

    I had display issues earlier and got it serviced twice in a span of 2 months and now the sound issue. I regret for purchasing Nokia as my nearby service center is around 13 kms away. Each time i have to travel to and fro to service it and the service center collects the phone and asks us to come back to collect it after a week. 

    I tried all the options but nothing gets working. Will there be of any use for sharing the issue? God knows. Would we get any call from the Nokia Support team. Devil Knows it.

  • user1517612280620 user1517612280620
     /  edited April 2018

    I confirm that the February update did not correct the sound. Very bad

  • anthojay anthojay
     /  edited May 2018
    I'm on the February patch. Audio is still not fixed. God damn it please fix the audio Nokia, don't make us disappoints as you ruin the working things!
  • michael löber michael löber
     /  edited February 2018

     Same thing here, upgraded to Oreo incl. Feb. patch and now the volume is way to high even on the lowest level.

    Safe mode or Full system reset didnt help, turning dolby off doesnt change much either.

  • I have this issue as well. Since updating to Oreo 8.0 the volume is horribly loud, even on the lowest setting. It makes the speaker on the phone distorted with static and crackly sounds. I've turned off Dolby, but it's only a slight improvement. This is a terrible bug. When can we expect a fix for this?
  • Oreo update, same problem. Audio way too loud on lowest setting with bad quality + distortion.

  •  I have this problem too.

  • The "mono" setting in the system settings reduces the base volume a bit as well.
  • I have the same problem. After installing update to Oreo, sounds went wrong. Very loud and crappy sound. After disable Dolby Atmos, sound again without problems. But I want to have Dolby on!
  • Mám stejný problém
  • petrus petrus
    ✭✭✭✭  /  edited May 2018
    I also have the same problem. I have written on Nokia phone care and the problem has been shifted to developers and asking for patience.
  • M.Aggelos_136 M.Aggelos_136
     /  edited April 2018
    Me too, Nokia 6 TA-1033, the sound it's very bad, I have stop listening music because without the Dolby I have no bass, and with Dolby, I have to match!!! Please, fix it, I prefer the Dolby settings with Android N.
  • I am using nokia 6 TA 1021, After oreo update, suddenly loud speaker stopped working. There is no sound at all coming from the speaker. Loud speaker option in phone app, music app, youtube is not working. How to resolve this problem?
  • petrus petrus
    ✭✭✭✭  / 
    hello user1519137813421. I recommend that you take your phone to a workshop. I'm suspicious of you on the HW problem.
  • Hi! I have issue with volume of ringtone on my N6 since I've updated to Oreo. When I put phone in pocket, volume automatically increase it self to max (what is OK if I use pocket mode), when I take him out it doesn't decrease it self. Btw.in settings I didn't find "Pocket mode".
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