Really sorry to hear you've had this problem. HMD is aware of this issue and we're working on getting a fix through with the next software update
Until then, there are steps you can take:
Step 1: Go to Settings -> Security -> Screen Lock
Step 2: Select "None" to remove all lock pattern
Step 3: Reboot the device -> Android should recover all widgets automatically
Step 4: Go to Settings -> Security -> Screen Lock
Step 5: Select “No Thanks” for Secure start-up function, to avoid widgets disappearing after power on
Step 6: Add your preferred widgets back in the widget listing screen.
Step 7: Press and hold to drag the widget listing screen back to your home screen.
If your issue is still not fixed, don't hesitate to contact our 24h English language chat support.
Thanks for your patience while we get this issue sorted.
Have a wonderful day!
Sorry - as a moderator I'm afraid I'm not able to comment on technical matters any further. If you feel at all uncertain about the steps or if you would like some more information, I warmly encourage you to get in touch with support directly. With their expertise and knowledge they will be able to assist you in the safest and most efficient manner.
Have a great day!
I confirm : I've the same trouble with the nokia 6. I was very disappointed and was wondering about all forums taking about that before coming here. And I must say that, finally, there's an issue.
So I follow the indications of Anna : Thank you Anna, my widgets are back !
@user187 : I did the same conclusion. However, I did again the procedure to lock the screen with fingerprint (and PIN code), then I restarted 3 times my phones and, the widgets are still there. I cross my finger : hope they will last. If not, I'll redo the procedure.
Whatever, I'm glad to hear that nokia/HMD is working to this issue.
Thanks for the positive feedback, I'm glad to hear it worked for you! We're always happy to help whenever possible. :)
Have a great day,
A factory reset fixed this problem for me.
The issue will be back after few restarts, been there done that.
@Anna - moderator Is the any schedule to fix the actual problem, not only to go aroud it with risking the phone and data security?