mcdona922, I am thinking of doing the same but is there a way to backup your different page/screens and apps?
I'm having the same problem. Almost every morning, before l leaving to work, I plug in my headphones and the phone immediately freezes. Pressing power button will only turn on/off the screen but can't unlock, everything isn't responsive. A few seconds later, the phone restarts. Sometimes, it restarts when opening an App. At first, I though it was related to the Glance feature, but turning this off resulted in the same effects.
Contacted support, but unfortunately, haven't had a reply, which isn't a good indicator. Trying the factory reset and see if it helps.
user1506944829758 all support said was to do a factory reset. I don't want to, but it seems like the only option :(