Sorry to hear this. I would recommend contacting customer support as soon as you can, as they will be able to look into the issue more closely. Alternatively you could use our locator service and take it to your nearest care center.
Hope your issue gets resolved soon and that you'll get to enjoy your new Nokia 6 without any hiccups in no time.
Have a great day!
I too had the same experience. And it is even worse.
My Nokia 6 blacked out day before yesterday. It didn't switch on. Tried to charge the battery using the wall charger came with the phone package but didn't work. Tried different power slots and cables. After some time i connected it with a power bank and switched on to recovery mode and Hard Reset the phone. Then restarted. I had to set up the phone again and lost all my photos and videos. Even now the phone doesn't charge as it was. Charging speed is too low (maximum is 200mA~300mA) and when switched off it does not switch on with power key. I need to connect my power bank and try the combination keys (power+vol up keys) to get it switched on.
The Phone is just one month old and I am really worried if it was wrong decision to go for the brand which was my favorite brand once. :(
I haven't even had my phone for a week. It would sometimes just stop responding or tell me some app has stopped. I found that it would reboot or get turned off all of a sudden on its own. I deleted apps, cleaned caches, etc.
Yesterday the phone just turned off. Says System UI has stopped. Cannot open with facial recognition or fingerprint. When I try to turn it off just says system UI has stopped. I can keep hitting close system UI while hitting turn off phone at the same time. Cannot get into recovery mode to do a hard reset, nothing happens except the phone turns back on but never makes it past the lock screen then I am unable to open it further saying system UI has stopped. I really wanted to like this phone and already bought accessories. Guess its going back. Is this what we call a bricked phone?
this has also happened to me!
power and volume keys only way to turn it back on!
what the heck man
Very sorry to hear this and wholeheartedly understand your frustration.
I have forwarded your feedback. However, as there are multiple variables at play, it is impossible to investigate the reported issues on the basis of this forum thread. This is why I urge you to take your phone to you nearest care center. They will be able to investigate, troubleshoot and document your individual issues in detail, with all the necessary information.
Many thanks for your continued patience and I truly hope your issues get resolved soon.
Its happening with my Nokia 5 too. With less than a month the phone started to have battery charging issues and now it's 'dead'. Not even the power + volume button works anymore.
It's such a shame. Feel like this new phones don't deserve to bear the Nokia brand. Once my favorite ones, now I fell compelled to strongly advise people not to by them.
Nokia 6 died and nothing helps. Think I'll start warning people as well.
Nokia, you can do better than this. Give us a real answer, not the Anna-bot.
SORRY! Time to do the walk of shame. After labourous research, I found that the other end of the wall lead was not plugged in. Sorry Nokia, my bad.