Hmm... You are mixing customer support and customer feedback. Is everything OK with your device? If you have a problem and Nokia Care is refusing to examine your device or is giving you bad advices, that could be poor customer support that could also have legal implications.
Could you describe the problem a little more? :)
If you are indeed having trouble with our customer support, kindly tell us a little bit more about this so we can figure out the best way to help you.
Have a wonderful say!
Sorry to hear this user869, have you been in touch with customer support?