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Not updating after service centre visit

I am from India and using Nokia 6. It was updated till September but on the same month I visited Nokia care for a minor issue. After that I saw that my phone is factory reseted and the pre installed Amazon apps are gone. And later I realised the phone security patch level degraded to June. From then I have contact Nokia customer care many time and they assured me that not to worry, wait few days and ur devices will get October update directly. But till now it not happened. I am very upset with that. Where the Nokia team? Who will resolve our problem?

2 people have this question


Hi user1509907861181,

Sorry to hear this. Have you tried to check for updates manually yet? You can do so by tapping Settings > About phone > System updates > Check for update. 

Many thanks,

Anna (Moderator) 

I tried many times to update manually but it says my phone is upto date. Then I reset my phone many time but same thing arrive every time

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