I got a issue with Nokia 8 what I believe is microphone issue. Its randomly happening whenever I pick up a phone call or I call somebody. They either cant hear me or they hear me really poorly and a strange loud noise is coming from my side.
What I observed so far:
- it is happening randomly (for ex. I called with my sister an hour ago and she said she cant hear me properly and there is a loud noise, when I called her back it repeated but when I called hear after 15 minutes our phone call was crystal clear)
- it looks like its not affecting videos, when I try camera it captures sound nicely
- it affects sound messages however (Messenger/Viber/Whatsapp) all are dead during these "anomalies" so they are working randomly too.
- I downloaded numerous microphone testing apps and they are always working (really strange)
- it is not a signal problem
So from what I observed it should be software issue rather than hardware issue (hopefully) and the problem is switching on and off randomly. Didnt saw anyone reporting this, found one guy on other forum reporting the same issue so I will link it here: https://forum.xda-developers.com/nokia-8/help/help-mic-t3693329
Any help is appreciated and hopefully this will be removed in future updates.
First clear the storage (data/cache) in your phone app. So telephone/dialer/phone whichever is the app that manages your phone calls. This resolved it for me, with a soft reset done as well (volume up and power button for 10 seconds). It happened after I did a security update, no reason why but this fix did work.
Out of desperation I plugged my headphones in the phone to just be able to speak to people. The next day I removed and tested the mic again and gone is the problem. I suspect it was just a mic setting got mixed up in die Operating System.
Hope this helps someone.
Same thing here. My husband bought it from Best Buy just 7 days ago. And we want to return it. But they asked restocking fee 40$ when we bought it. We didn't pay. So is there a chance to return it? Nokia no good anymore!!!
I am too facing the same issue. Strangely in my case, it started after I did a full reset of the phone. Thinking that this was a SIM issue, I contacted Vodafone. They replaced my SIM card and it worked somehow. A couple of days back, I re-formatted the phone, now the issue is back. I have also observed that using a headset may be a workaround to this issue. I think Nokia should come clean and tell the Customers where the exact issue lies. If there is a faulty hardware, they should at least replace it.
Same issue here, got it after Oreo too, my thoughts also sent me to a software problem, because it was after the update it started and after another update stoped, now is back again and is getting really anoying, no camera noise at all, it is just on calls, when i'm in a call and the other person doen't listen or get the noise i put it in "high voice" dont know if its the english term, and it works but i dont want everybody else listening to my conversations. since i broke my screen (not related this happen after the issue) i think i lost warranty, and i'm not going to spend money repairing/buying a new phone on a issue that may come back later, so "Nokia" can you please give some feedback about this issue, can it be fixed with a sofware update, or is it hardware?
Bought my Nokia 8 3 months ago and it started to make wierd noises, when someones calling me or other way. Nokia used to be a good phone. Disapointed.
The last security update fixed this issue for me
I had reported this issue here almost a month ago. But I am no longer observing it on my phone. It got resolved automatically as far as I know, which is very weird. I did not make any change on the server. Today, there was a security update and I updated it. But as far as I can tell, the issue got resolved way earlier. So I am almost certain this is not related to the latest patch.