Hi, I from India and I have Nokia TA-1021...my device is stuck with April security patch...and not getting OTA update after visiting service centre.......no one can hear our hectic issue frnds...last night I have contacted Amazon customer care they gave me a resolution about replacement policy of my device..... they told me if I send a screenshot of service denied letter to them they will replace my device....but problems is that HMD/ Nokia team they refused to give the service denied letter......... if they can't fixed this issue then provide me service denied letter...
Those people who are not able to update do the following steps
1. Go the play store check settings check if the phone is certified
2. If it’s not certified or you are stuck on old update take the phone the to the nearest service center of Nokia ask the service center representative to do software update and certify the phone
3. If you are stuck on old service update remove the SIM card reboot and connect to the WiFi and update the phone