Do not feel bad to the Samsung also drop the letters
No te sientas mal a los Samsung también se les caen las letras.
I'm curious, which variant of Nokia 6 is it? TA-????
The NOKIA letters on the back of my TA-1021 are machine cut a fraction of a millimeter into the aluminium body and will surely stay until the phone is recycled.
My phone and finding are the same as user389 told above, the logo is machine engraved into the metal (and it is absolutely impossible to wear out unless a file + a lot of force & energy is used, or some kind of power tool like angle grinder or similar).
I find it difficult to believe that in some Nokia 6 variants the logo would be paint (printed or silk-screened or such) and in some other variants machine engraved to the metal.
Could it be that both Amjad and Veepool have a fake Nokia 6, are there such fakes on the market?
Polished aluminium letters are glued to cuts in the body for all models. Glue becomes a bit liquid if phone experience heating for prolonged period of times and letters can come off.
If this is a genuine Nokia phone then you you can have it replaced at a Nokia service point or at the place of purchase, even after the stated guarantee period. I''m tuly puzzled why have you not done that?
Amjad, for some reason you did not want to reveal how the start of the chat with HMD care point went on. If you told them that the letter "K" is worn out or peeled off (as you maintained in your earlier messages) then the response from the chat person is easy to understand and correct & polite, because every sane person having minimal education knows that such a damage is not physically possible (unless you purposefully damage the device using e.g. a powerful grinding tool)
Also, it seems that you have not provided a photo of the logo to the chat person. You should have done so, and you really would need to take a much higher resolution photo of the logo than what you now have on your Dropbox.
That said, a chat service (of what ever shop, service, etc) is just that, a chat, it is always a kind of a grandma & grandpa service, they are able to solve "problems" like "how to change the brightness of the display", or similar beginners level issues. Because it is a chat, there is only one person who handles your issue and it happens in real time. An email is much better approach, it is possible to attach pictures to emails and in case the person who receives an complaint by email is not familiar with the particular issue he/she will forward the email to someone who knows the issue better.
Anyhow, if you physically show a Nokia 6 phone with such a defect to the logo (along the related purchase invoice) the phone will absolutely be replaced (or the main frame changed), even after the normal warranty period. That is for sure, it is not just my opinion. In case the service point is too far away then you could mail the phone, you just need to ask a RMA number from the service point first.