I am posting here and emailing- if I get an email solution I will update the forum!
My issue is that despite having the keypad locked, the digits 9 and 1 still work which means that accidentally dialing the emergency number (911 here in the states) is likely. This makes the phone unusable- it's embarrassing to call someone on your contacts without intending it but at least no one could die from it. In fact, it's less likely to accidentally call 911 with the keypad unlocked.
Looking at the user manual, it shouldn't be possible to dial 911 without unlocking the keypad first. So something seems to be wrong in my unit. Plus I don't see anyone else commenting about this on the internet so I seem to be unique in having this problem! I hope this can be resolved as otherwise it's not usuable but I have failed to find anything in the settings that seems relevant here.
I got a response pretty quickly from the support folk.
Unfortunately, it can't be fixed and I can't lock the keypad to prevent pocket dials.
This makes the phone kind of unusable. What a shame.
there's a reason why the 9 and 1 keys aren't locked, imagine if you're lying on the ground and you can't see or move your hands very well due to your injuries, atleast this will allow you to call emergency services without too much hassle.
@blueagent1999: On many phones the 9 and 1 keys are normally locked, but when you dial 911 the dialler will pop up and allow you to make an emergency call. This is the standard behaviour even on some cheap Chinese phones I've had. Unfortunately the 3310's OS seems to be limited in this regard.