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Loud speaker

I was listening to music through earphones and tried to capture photos with volume up button ,all of a sudden my mobile started to play music through 2nd loud speaker . I didint select for loud speaker but, it happened. I was playing an video in FB using Chrome app , in between the video I heard loud robotic arm movements sound which was not expected . I chat with support they told to check with the common steps to verify with mobile's loudspeaker,it worked fine .no such sounds were reproduced there. Could anyone please help me to find a solution for these ? Looks like what I have bought is a defective one .can it be replaced by another ?
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