Hi! Very sorry to hear this. If you haven't already, we would warmly encourage you to contact customer support, so they can take down all the relevant details and provide you with some initial troubleshooting steps.
^to the other two people
I contacted customer support and none of the proposed fixes they gave me have worked. they had me clear some caches and said download a 3rd party messaging app.....nothing worked. they also did not acknowledge that this is a current widespread problem after the new google update, instead treating it as it is "my issue". we all deserve refunds as nokia has not addressed this problem for over a month. phones that came out 15 years ago could receive SMS.....
My Nokia 6 also has the same problem, Most of my messages are not received by by me, OTPs are automatically detected but i am unable to get it through messages.
And I am not receiving any of my Bank messages..
Any suggestions please
I am sadly having the same issue and on the verge of leaving the brand once again. this just occurs randomly. sometimes it works fine. Guess this error is not reported because its not noticeable often. and also one of my friends who's having a nokia 5 faces the same problem. think the problem is with software, and I can confirm that no service provider/sim errors are there.
No good news from the customer support also. they only ask me to clear the caches and restart the device.
Some Google Pixel users and others are also struggling with this issue.
I suggest report it directly to Google from the Android Messages app.
Tap the three dots top right > Help and feedback > Send feedback.
It sends the log files and system configuration information to the developers.
I am also facing the same problem. Initially I thought may be some other app is blocking these messages which is uninstalled but still the problem persist.....how to address this and get the solution for the same.
As mentioned by numerous other people on this thread over and over, I am facing the same issue where I am unable to receive SMSs on my phone. I am also unable to see any patterns as I may or may not receive a personal sms, promotional sms, notification sms without any certainty.
Nokia has become so bad with their new range of phones that I have made it a point to prevent anyone I know from getting into this brand, Its sad due to the once popularity of this brand but this has what it has come down to.
Same problem here. I'm on December 2017 security patch. Most of the OTPs and service sms are missing and if it receives, the app detects the OTP but its not showing up in message. Neither Build in Message App nor any other SMS app helped. I contacted 2 times and then I've got some positive reply -
"Sunil, I apologize for the inconvenience caused to you, as I am able to check it is a bug from the Google side in messages application. Our team is working to resolve it as soon as possible, till then I request you to kindly use any third party application for it and wait for the next update."
Please fix as soon as possible.