There are no active beta labs programs at this time. We'll let you know as soon as the next beta program begins.
You may have entered your IMEI incorrectly. Please note that your IMEI should have 15 digits.
You may have already registered using another IMEI. Currently, only one device per registered email account is supported.
Beta labs may not be supported by your operator, or available in your country.
If none of the above applies, please contact customer support.
Is there anything I need to consider before I download the beta software?
Make sure your device’s software is up-to-date before downloading the beta software. You can check you’re on the latest general release by going to Settings > About phone > System update > Check for update.
I requested the OTA, but even after 12 hours I have not received the software upgrade notification. What should I do?
Check that you are connected to Wi-Fi.
Check if you have a notification at the top of your screen.
Check for updates manually by going to Settings > About phone > System update > Check for update.
Try powering your phone off and on again.
If none of the above solutions work for you, please contact customer support.
Check that you have enough storage available on your device, clear any apps and files that are not needed, and try again.
The Oreo upgrade will become readily available once we can ensure a pure and smooth experience for everyone. Please note that release dates vary according to location and operator.
Where should I report issues/bugs/suggestions?
You should report everything through the Feedback App. The community forum can offer useful advice, but it is not an official bug reporting channel.