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Nokia 8 - Half of display died

Just an issue I think you should be aware of Nokia, I bought a Nokia 8 in August (Australian variant) and about two weeks ago half of the display died in a vertical orientation (the right half). Not sure if anyone else has had the same issue, but it's obviously a hardware issue as when I stopped using it for a while it would start working again.


I've put it in for a warrant repair, but am yet to get it back. Not sure if it is a random one off thing or whether it may be a fault in the design of the the display cable.


3 people have this question

Moderator

Hi! Thanks for letting us know and sorry to hear that this happened to you. We hope you get it repaired soon, and get to enjoy your new Nokia 8 without any hiccups soon! 


Anna 

hi, I bought my Nokia 8 on November 2017 (united arab emirates), after a month has display dead and replaced under warranty, just 2 week back(now its 16 feb 2018) i noticed that the right half of the screen (vertical orientation) is always showing colorful dot during the boot only and after its working normally. Didn't do anything yet, might send to repair again since i still have the warranty.

I'm having this issue for the third time now. It's long beyond a joke. Both the previous times it's been repaired under warranty (which means shipping from the UK to Hungary and being without the phone for over a week) and have had new digitizers fitted both times. Issues exactly as you describe bit in my case it was the left hand side of the screen which failed. The first time eventually the whole screen died while I tried to copy data and factory reset. @Nokia can you comment please, is this a known / common fault?
When they sent mine away for repair, they replaced the PCB-A board on the phone along with the display.. I haven't had any issues since

Today, exactly the same thing happened to my Nokia 8. The right half of the screen is gray static. I bought my phone on January 4th 2018, so it's not even been 10 weeks. I was happy with my phone so far, but reading user1517576619805 comment about it happening for the third time, is making me quite anxious.

@Nokia: this doesn't seem to be an incident.

Today, i have same experience with my Nokia 8. The right half of screen is gray static. When i try screenshot it, the picture didn't have any gray static. May be this is hardware issue. I bought this phone at Indonesia on February 15th 2018, for me it's only 6 weeks + 1 days. I have problem with my volume down button too, this make me think that Nokia 8 still have many hardware failure.

Well, today I'm sad to report the same problem, in my case being the left side of the screen.


Too bad that many user have this issue. Nokia, please review it sistematically!


The bad thing in my case is that I bought my cellphone in Germany, used it there without a problem, but after few months I moved to Colombia, and here the screen fails. I guess in this situation it will be hard for me to get support or warranty.

 Me left side of screen died today.


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This is very bad..even I am facing the same problem, My vertical right half of the display is stuck in dotted gray pixels, its been only 17days of purchase. Nokia haven't replied anything regarding this issue. Disappointed as a costumer.

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hi I have same problem with my nokia 8 TA-1020 half of the screen just don't wanna show nothing just today working fine till 7pm and then I take the phone out from my poket I see the screen split in a half nothing wrong with the display is absolutely fine no cracks no damage at all I have the screen protection and case cover till day 1

 can anyone help me


Thank you!

Hello. Same issue here. Left side of the screen showing grey static. This is the second time for me. (First time after 1 month and now 2 months after it was repaired) No problems until at some point you get the phone out of your pocket and half of the screen dies. First it goes away a couple of times but then it stays that way until repaired. Other than that I really love my Nokia 8 so I sincerely hope they will Nokia will fix this permanently. :-(

Good luck everyone


After three screen repairs (plus a main camera repair), I've now sold my Nokia 8 as I just felt 100% confident that in another month or two, I would just be having the same problem again.This is clearly a pretty significant problem with the Nokia 8 which is a shame as it's a good phone otherwise (ignoring the abysmally slow terrible performance of the camera, of course)

After many years and many different models, I have now moved away from Nokia, due to this screen problem and the lack of proper response from the company. It is the end of my "Nokia-loyalty" (it lasted long, but I guess they still don't care, I'm just another consumer). Disappointing.


As I mentioned before, I moved from the country where I bought the phone, so I can't claim my warranty unless I pay a very expensive international shipping and wait I don't know how long. Too bad. At the end it is my fault for trusting blindly in the quality of this brand, which is nothing compared to what it used to be... Now I have a 3-month old Nokia 8 phone with half screen dead, also, useless.


As another Finn said: Bye bye beautiful!

Even I had the same issue... Nokia replaced disply set and also the motherboard, No problem since then. (I think the issue was with LCD flex cable that ran through graphite plate, Which was loosing its integrity when the plate was heating, It used to become normal and working when phone cooled down to normal temperature)
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