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OTA not received after 4 days

I requested an OTA for the android 8.0 beta on Tuesday now it's Saturday and in still haven't got a notification and I have checked for the updates about 50 times by now. Can anyone help? The website said I should get it in under 12 hours.

3 people have this question

Moderator

Hi! Sorry that you've had to wait this long. Please bear with us while we look into what might be going on. 


Thanks for your patience,

Anna 


1 person likes this

Hi,

I have exactly the same situation; I entered Beta Labs on Thursday - still no OTA. The FAQ is not helpful at all - the last point is to contact Customer Support if nothing else worked; Customer Support asked me to perform all the steps once again. When I confirmed that I followed them, guy from Support said there's nothing he can do about this.


1 person likes this

Moderator

Hi Mateusz! Could you try to enter your 15-digit IMEI and request the OTA again? 


Thanks!
Anna 

I have received my OTA update after 8 days thanks. Maybe it just takes longer in some places.
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