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Unable to get update after a software update from nokia service centre

Anna please have a look on my case. After a software update from care i am stuck in September update. No more update come to my phone. Because my playstore show me this is a uncertified device. When i have contacted to certificate my device they even don't knw what is my phone problem. They just flash and give to me with all time same September patch Location- Bhubaneswar,Odisha,India pin 751022
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