I have been a regular Nokia customer, and an ardent Nokia supporter for more than 15 years now.
Used to be a regular and repected member of the Nokia forums back in the day before the Microsoft takeover and eventual HMD Global resurrection.
So my question to all of you is, what in your opnion made Nokia the most respected and trusted brand in the world pre-Microsoft/windows phone era?
In my opinion it was the customer service. It was the best. I had entire phones replaced within a matter of minutes.
Once I had made a forum post about my Nokia 808 PureView having Purple Tint on its screen at like 1 am, got a call around 9 am from a Nokia representative that a replacement unit was waiting for me in the nearest Nokia Care Center.
And it was, they took my phone and handed me the new phone seal packed withing 2 minutes of my arrival there.
That was the level of customer service that Nokia provided.
Which brings me to my recent experience with the Nokia Sercive Centers.
For me build quality, software stability, cutting edge imaging and audio were also what made Nokia great. With these things I think HMD are moving in the right direction, but of course not as fast as we would like ;)
I've not had any experience with after-sales service from HMD so I can't comment on that.