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Word and Excel won't open

I just purchased two Nokia 5 handsets, one for my wife, one for me. Loving the phone but we have a problem...

Both Word and Excel refuse to open! We get the following error "Word has stopped" or "Excel has stopped" and we are given two choices to choose from:

1. Close app

2. Send feedback

Clearing the cache doesn't fix the problem, uninstalling the apps doesn't fix the problem. The only way to get the apps to work again is by resetting the phones and setting up again as new. Trouble is, reboot the phones and the problem returns. Both devices are running android 7.1.2.

Not sure if this is an issue with the app or the device itself, any help would be greatly received.

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