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problem with my Nokia

Hi Nokia

I bought Nokia 6 two weeks ago. my problem is that my phone`s screen still black while it ringing it doesn't appear who is calling until I open it 

I tried many things as Nokia service told me but it won`t open when someone calling me 

but it work when internet calls like viber or whats app ...

by the way I updated my phone to 8.0.0 and it still as before 

Pls. advice 

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