I bought a nokia 8 a week ago.
It was working well but when i tried the earphones the sound is always from the speaker...
I tried with different earphones and no luck.
Is like the phone is not detecting the earphones... the sound always comes from the speakers!
I'm not sure, but i think it was working before an android update...
If i make a factory reset... the android get rolled back also ?
Any other suggestion ?
Nobody reads this ??
It's not that hard to answer to a support center!
Is this the kind of 'return to the market' Nokia talks about ?
This is NOT an official support forum.
Please read the FAQ.
And of you do a factory reset you won't be rolled back, it's not possible.
Try it, and if the problem persists get the phone exchanged.