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Caller cannot hear me during call through speakerphone.

Hi, I got into an issue that my microphone is not working during calls through speakerphone. But it's working fine with earpiece. People in the other side couldn't hear me but I can hear them (when speakerphone is on). But this is not an issue anymore at normal (Earpiece) mode or when I am using a headset.  Is it hardware issue or a software issue? Any help!

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