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Not able to hear the ringtone although the ring volume is at its max

My Nokia 6 ring volume is very low that I can't hear the ring at all. The ring volume is high still I can't hear it and when I play song in a the Play music app it's louder but when it's come to ring tone I can't even hear it. Please help me with this issue.

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I think it is a bug or some kind of issue after the latest update There is a workaround to fix it -go to settings -select sound -select DOLBY surround sound and switch it off Now your ring volume will be high To Nokia I had contacted the customer support and they had asked to post it on the blog Hoping you will look into this issue on top priority

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