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Incoming call volume low

I bought 3 phones 3310 from Poorvika mobiles chennai. Facing incoming call volume low issue. Given to poorvika. He kept it for 2 days. And returned it has a bit liquid damage. Its a lie. I dont understand the bit liquid damage. He said the white vinyl sticker color chaged so its a lit liquid damage. Bit is the word used by him. But i dont see any color change. If there is any color change its his dirt on his fingers while wiping the sticker. My ticket number is 275121. Please resolve this issue.

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