My name is Laura and I’m the new Community Manager here. I have joined the HMD team not long ago and I’m looking forward to meet all of you in our forum.
We are aware that in the last few months there was not a lot of active participation in the forum from our side and we want to apologize for that. Still be assured we are reading the forum constantly and take your complaints seriously. In the future we will interact more actively and provide you the latest information about our products but please keep in mind the forum is still mostly used as a peer-to-peer community, where members can express their opinions, experience and feelings towards the HMD/Nokia products.
As most of you know we’re still a young company and we are constantly learning. We want to improve the community step by step and to do so we need your help. Feel free to share your ideas, suggestions and hopes you have for this community >>here<<. We are grateful for your feedback and try to provide an open and friendly community everyone can enjoy. I’m convinced together we can make an extraordinary place out of the forum.
Have a great day,
I have noticed the discord and reddit channels and sneaked in a bit already. It is really nice to see that people are active in there, help each other out and have a lively discussion about our products. We definitely appreciate the effort you and others put in there. For now, our main goal is to revive and improve the forum to provide a solid and active community where people can discuss and may find help from other members. We would appreciate to hear your ideas and suggestions (and maybe even from other active members on the discord server) on how to reach this goal.
Have a nice day,
hey laura, its great to hear that there's going to be more involvement from the nokia side. its been really frustrating as a new owner of the nokia 6.1 seeing all the threads about camera problems (there are at least six!), with no reply from the team. really hoping we can see a change.
Just promises, nothing else.
Sure, I can make a short post to introduce me there as well.
Thanks for your comment. I know that there are many topics open with no response from us. As I stated in my introduction I’m new to the HMD team and still have to figure out some things, but I will do my very best to give an answer to the most critical questions as soon as possible.
So far I have to ask for a bit more patience. I’m reading the topics and forward the crucial ones as well.
Have a nice day all,
thank you so much for the reply, really appreciate it, and the work you're doing.