So 6 people till now are facing this issue! I am frustrated man! I have sent the phone back to HMD global, Delhi. Nokia raised pick up request to Delhivery courier on 9th May, phone was picked up on 14th. Still in transit as on 23 May evening. No followup by Nokia for Delhivery. One of my life's biggest mistakes was buying a Nokia in 2018. Reach me here edited by moderator: Please no personal information in the post
Still facing the issue... Screen become unresponsive until you lock and then unlock it again. I think HMD has made an expensive but low quality mobile and selling it for sake of its brand name. Really frustrated. I will move to consumer forum in short time.
I have visit Nokia Service Centre two times. First time(17-05-2018) they reinstall the software again and said that the problem will be resolve now but after one day I am facing the same issue, Nokia 7 Plus hangs touch is totally unresponsive. when i lock and unlock the screen it starts working. On second visit (23-05-2018) they kept my phone under observation for one day. On next day Service Centre told me that they did not find such kind of issue in this device your device is totally ok. but till date i facing the same issue.
No solution found till date
Had the same issue plus a stuck pixel on the display . I pre ordered my nokia 7 plus from nokia's India website. Went to the service center and they agreed to change the entire display panel. Its been 8 days since I have submitted my phone for repair. Now I am being told to wait for more 1-2 days as the parts are in transit.
This is really frustrating, I didn't pay 26k for this nonsense.
Nokia's customer care doesn't even bother to reply to emails. The chat support is pathetic as all the can say is to visit the nearest service center. This is extremely unprofessional.