See, that sounds like they acknowledge it's a hardware issue now.
Don't wait any longer, and send it in for repairs. That's the only way to get this issue fixed.
Expect to be without the device for several weeks though... I'm now waiting for more than a month.
Hello friends, This screen freeze issue has been a headache for me. After you spend like 26000 Indian rupees and the company gives you defective device, above all they haven't even recalled the devices to rectify them. onus is on us to go to service center and we have to show them and prove them it is defective. It is wrong because many Nokia 7 Plus phones are plagued by this problem. I have waited 3 months. first I thought it maybe a software issue, will be resolved soon and it has not. Even after updating to Android P. For three months I have rest my phone multiple times, thinking about time and energy i have wasted on it, i should have thrown it in garbage instead. Every-time i use my phone i m not sure if it will work smoothly like it should. I have made a video and posted on you tube. Share it as much as you can. It is clear harassment. when company went silent to save its face and hush up the issue, we are at the receiving end because all we did for last few months was to wait for the update. at least tell your customers as soon as possible. below is the link for the video. share it as much as possible. Nokia 7 Plus screenfreezehttps://youtu.be/xxpy-KwFZA4
Guys, i have tweeted the video to @juhosarvikas with the link to video. please share this video as much as possible Nokia 7 Plus screen freeze