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The screen stays black but the phone is on

About 3 hours ago, I pick up my mobile....I press the power button to unlock the phone, but it was black screened..... But the phone is on.... The phone is working, even you can it.... I mean everything is ok but the screen stays black..... Still now the screen is black..... What is the problem? What should I do?


Tech Wizard

Hello, this is a common problem in Nokia 3 since I have heard this issue for many times but I don't have a solution for this. You can go to your nearest Nokia Care Center to find a solution for this problem. They might be able to help you.

 This happens to my wife's phone after she finishes a call. Screen stays black and she can't end the call...Seems like a proximity sensor issue for her. This occurs randomly since Oreo update.

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