I placed an order for Nokia 1 on nokia.com(order number 2911) on 04-04-2018 and the product is delivered to me on 12-04-2018. I used the phone for seven days and at the 8th day phone become dead. same day i login in nokia.com . there is an option to return the product. i did that. next day i got an email, describing some troubleshooting steps and they stated that if the troubleshooting fail, they will replace the product. Troubleshooting did not worked and i replied to email@example.com. but i didnt got any replay. then i called toll free number. they said that they shall replace the product and they asked me to give the product at Rolex mobile house, Pathanamthitta, they are the nokia service center in my city. I given the phone to Rolex mobile house. they said the phone is board complaint. but they cannot replace the product. reson is that the product i purchased from nokia.com.
I want to know, whether the nokia authorised service center is not responsible for the warranty of the product brought from nokia.com website ?
then many time i called toll free number but i didnt got any positive answer.
now i feel i am cheated..