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Optical zoom not working

Hello , in my smartpgone i put a finger on the top lens and then pressed the 2x zoom button , though it was not switching to 2nd lens which was not covered by my finger . And when i checked the quality of telephoto shot to digitally zoomed shot both had same details. Insted the digitally zoomed one had more details. Main problem: when i press2x zoom ut is not switching to 2nd camera and the quality of 2x opticalzoom its very bad.

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