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Dial Error - Jio Customer Care Number

I am unable to dial jio customer care number 198 / 199 from nokia 7 plus. The call ends without connecting. If I insert the same SIM to a different phone the call is successfully connected. This is very weired behaviour. Is anyone else having the same issue ?

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I checked with jio customer care and their back end team confirmed this as a hardware limitation from nokia 7 plus.
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