I dont understand how a product can be sold without testing. After buying the device on the second day the device stops to connect to the wifi. I have to literally sit next to the router to get the wifi to work. And all the tech support said is visit the service center. At least do some troubleshooting.
Anyone here faced this issue or have any suggestions?
Yes, we started rolling out a patch for the Wi-Fi issue about an hour ago. It should arrive everywhere within the next 3 days.
Please check your phones :)
Have a nice day,
I'm in Holland having wifi internet connection issues. Last update I received is the may security update but not the patch for this issue. Does this still has to be released in the Netherlands?
Im still facing the issue with Nokia 6.1. Model TA1089. I had a chat with Nokia support and even the official support is clueless as when we receive a fix or we receive June security update. As per official page https://www.nokia.com/en_int/phones/security-updates the update is not released for Nokia 6.1 (though it is released to Nokia 6)
I hardly used this mobile for a month and for more than a month I'm struggling with wifi issues. I contacted Nokia in twitter , not even a response from them. I really regret buying this mobile. When it's Nokia and you pay extra money to get great support but in reality Nokia proved they are same as other local brands.
I'm happy to sell my Nokia 6.1, I lost my trust and confidence in Nokia. This will be my last mobile with Nokia and I will never recommend to anyone. If anybody interested you can reach me, I would like to sell it for cheaper price as well.
Am also facing Wifi problem on my nokia 6.1..after May security update can't find 5Ghz wifi....help plz
That's not true. A lot of people received the update in Europe. It's probably you provider. EE?
Have the same problem. At home using the DSL router everything is fine, The connection is stable. At places with captive portal based wifi the login works mostly fine, but after a short time (1-5 Miinutes) I get disconnected.. Resetting the network settings, or disabling bluetooth and/or gps (as proposed from other users) didn't helped to solve this issue.. When do we get an update which fixes this ??
I fed with HMD and Nokia.. It's only 2 weeks it worked fine and more than 2 months Im struggling with the wifi issue. Im using Nokia 6.1, TA-1089 with build number 00WW_2_22A. There is nothing released for this version after May update. June and almost July mid past , no fix or no security update released for this model. However 22C they released a fix and even July security update.
I dont think it will be released or focused on this model as they are busy releasing the newer model Nokia 6.1 Plus. I'm fed up and frustrated with Nokia. Never ever recommend to anyone. Not worth for paying extra money.
My nokia 6.1 TA 1054 cant connect mobile data.
For the people whoever still facing this issue and waiting for an update. I had a long chat with Nokia support and here is the summary.
As I said earlier I bought this Phone in India and currently in UK (with Lyca and Virgin) . My model is (Nokia 6.1) TA-1089 and build number is 00WW_2_22A. After having a chat with the support folks they support person said the update depends on below factors
Further to add the update is influenced by operator and location. From the chat I understand HMD or Nokia doesn't have any influence in releasing the monthly update and it's mainly decided by the operator ) which itself completely differs from what's been advertised for Android One by Nokia. It's been two months since I received my last update in May 2018, though it's been a nightmare update, plus two more security update has been released by Google but this device or the model I use never received an update after May 2018 and I don't know in which year I'll be receiving this as Nokia support says its probably held by the operator for verification (The weird thing is that even they don't have a list of operators who verified or who yet to verify the latest update, at least in UK) . PFA screenshots below, support person is claiming operator has to validate the update and the operator is responsible to pushing it to user. I still have below questions , if anyone knew the answer please help me to understand
Next thing is that from https://www.nokia.com/en_int/phones/security-updates link when you choose Nokia 6.1 you could see the latest update, the technical support person is not sure which update is applicable to which model or build number but they claim it's depended on model and build number which is again confusing as they were not able to find which update is relevant to which model thats been updated in their own website
*) Support person gave me two workaround to give a try to receive the update, Unfortunately both the workaround doesn't work for me. More over I dont understand what's the use of VPN as the support person didnt insist to connect from different country which means you will be connecting to the sane country and it's not going to make any difference..
with all these concerns and probably very bad customer experience I wont recommend Nokia mobile to anyone.
I have Nokia 6.1 TA-1043. I am also facing wifi issue. Apps are not working on wifi except youtube & chrome. On mobile data all apps are working. Today i update the july security patch but issue not resole. Could you help me how to fix it?