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Nokia 5 external speaker problem

Hello everyone,can someone please help me regarding my problem on my nokia 5 external speakers problem? It has a crackling sound. Now,i cant barely hear my ringtones or music need to use a earphone when video chatting or listening a song. Very low volume that is coming out from the external speakers. My phone didn't fell or got wet. I think after an update i noticed that the speaker started to distort/No bass and gradually tiny sounds begin to come out. Any answers would be appreciatted. Thanks in advance!
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