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Audio gone after plugin headphone

I'm not talking about audio quality here. We all knew about that.
I'm here because my phone audio just gone after I plugin my headphone/earphone.

I can't take/make a phone call..cause i can't hear anything from the other side. This thing does not always happen. But went it does, I have to restart the phone.

is this hardware or software issue? does anyone else got same issue?

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