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USA Nokia 6.1 very low call volume T-Mobile

Have a USA version Nokia 6.1 that was purchased from Best Buy. Everything works great with T-Mobile, Volte, Wifi and HD calling.  However when I am in a call the volume is very low despite turning it up all the way.  This happens both when using the phone itself or taking calls using bluetooth.  I have to turn the volume all the way up in my car to hear the calls when using bluetooth. Will this be corrected at al or is it a hardware limitation?  The Nokia 6.1 is a great phone but the low call volume is really ruining the whole experience.  


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I'm having the same issue. This wasn't happening out of the box. I'm on USA AT&T, I've tried resetting the network settings and the phone. Will post again if I find solution.

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I installed 8.1 right out of the box when I set up my phone. I didn't use the phone when it just had 8.0. Are you saying the volume was fine under 8.0? I have read that other Nokia phones had call volume issues undsr 8.1, maybe this is relates to tgat same issue other Nokia owners have had. If you find a solution please let me know. This is preventing me from using the Nokia 6.1 as my daily driver for now.


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I can't remember if it was running 8.0 or 8.1 out of the box. I want to say yes but I don't remember for sure. I noticed this issue within the last couple of weeks. I also have the Nokia 6 2017 and doesn't have this issue. These are my first Nokia phones I've bought and really do enjoy them. Hopefully it can be fixed with an update, unless it's a hardware issue.

 Any luck figuring this out?

My last attempt was to do a hard reset and start fresh. Didn't work. Supposed to be hearing from Nokia after I contacted them...
Thanks for the update, please let me know what they say. I was going to do a hard reset too, glad I didn't now. I switched back to my Honor 7x in the meantime until this gets addressesd.

I haven't had time to test out my phone with the new June update/patch.  Did the new June update help with this issue at all?

there is a software bug in the sound of Android Oreo 8.1 you got to wait till the HMD Global fixes the bug. in the mean time turn off your Dobly Atmos and sound would be louder a little bit.

The 2018 Nokia 6.1 does not support Dolby Atmos. I think you are confusing it with the 2017 Nokia 6 that did.  The 2018 6.1 (at least my US model) supports the Snapdragon + audio enhancements.  Turning off that made no difference in the call volume. 


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I have the same issue and this issue is only with the regular calls. with whatsapp calls the volume is great and so is with videos.


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Which tells me this is a software issue.  Nokia support hasn't been able to figure it out from the suggestions they gave me.  Their solution is for me to send in my phone. This is beyond frustrating, I have a theory this has something to do with HD Calling and T-Mobile. 


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Have you guys had any luck yet? I'm having the same issue. I even downloaded an app called stealth audio that allowed me to play any audio through my top speaker. Still very quiet. Nokia tech support's final solution was to contact the seller for care support. That's reassuring
Nokia tech asked me to clear the cache from the phone app. It helped a little

Unfortunately I have found no solution.  Nokia tech made the same suggestions to me. They did tell me I could send my phone in if I wanted. I'm pretty sure it is a software issue that needs corrected. Here's hoping that maybe the July update will have some additional fixes. I am very disappointed in the "new" Nokia.  I could not recommend any of their phones for people in the US. 

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