I think the issue here is that the software itself has too many bugs in it. We want to be able to upload the software patches as a matter of urgency because we're hoping they next update will improve the user experience. I personally wouldn't notice delayed updates if the phone was bullet proof in its reliability.
Its unfortunate that this phones software is so buggy. As consumers we're having to help each other find workarounds to problems. The key reason I chose Nokia was because of their reputation for solid build quality and reliability.. I do hope they fix these issues because they potentially have a loyal customer base that loves the brand. It would be sad for them to lose that.