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Nokia 6 appeared to have activated Factory REset when updating to Android Oreo


I was advised that this update was finally available. i went ahead and downloaded it and waited for it to install on my Nokia 6 (2017) . it seemed to be stuck in installation and display just displayed NOKIA. When nothing would appeared and not knowing what was happened i asked a friend to sort it out. When i got it back somehow all my messages and all apps installed after purchase had completely disappeared . And it was then waiting for the update to install. after installation none of the missing items reappeared.  Is it possible the update might have acidentally triggered the factory reset which resulted in all my items being removed.

Any ideas please.?

Thank you


Newport South Wales UK

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