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Nokia 6 sound problems

Hello people! I have my Nokia 6 for quite some good time, and I seriously love it! But i have one problem that really annoys me... Since the oreo update, when someone is ringing me or I receive a message, the sound is not powerful, like it is supposed to do. The only solution to this is to disable dolby atmos, but I want to keep that option enabled. My mother has the same model as mine and has the exact same problem. The sound isn't loud only when ringing or receiving messages. Can you help me with this? Are the devs working on this? Thanks!

7 people have this question

Anyone?

Seriously, no one to answer my problem?

Moderator

Hello Adrian5420, 


Sorry to hear your facing some sound issues. Did you already try to contact the technical support about this? They might have a solution for this. 


Best regards, 

Laura

I already found out the solution, and that solution is to turn of dolby atmos in settings. I want to ask you... Will this problem be solved in the future? I want to keep dolby atmos on, but I can't because of this problem.

Moderator

Hi Adrian5420, 


I checked with our dev. team. The issue is known and will be addressed in future updates. Unfortunately, I can't tell you an exact timeline but they are working on this. 

I hope this helps you. 


Best regards, 

Laura 

Alright, this is what I wanted to hear. Thank you for the information. Have a nice day!
Hello Adrian5420, This issue wont be able to solve since this bug is already known to Nokia for almost 2-3 months back , and repeatedly they are replying the same answer to all users what you had received. Many of the users due to this problem changed their Mobile...or else one solution do try to keep it the andriod version 8.0 which didn't create an sound issue.
It's either disabling dolby atmos or reverting to android 8.0, true. Hopefully they'll fix it back to normal.
I am also facing same issue since oreo update. Plz resolve this issue ASAP in the future updates. This is very serious issue i will not be able to attend some of my important calls due to this..
Please please solve following sound issue on Nokia 6. There is lots of hissing/distorted noise on Nokia 6 especially after Oreo update. When Dolby Atmos is turned on the ringtone volume is very low(due to this I missed my important calls).But when I turn off Dolby Atmos ringtone volume is perfect.(ringtone volume should be normal even when Dolby Atmos is turned on). Please let us know when these issues will be solved especially hissing /distorted background noise which is producing very bad sound quality. Is this how noise is providing quality updates? Fed up with technical support as there are not providing any solution for this. Brought Nokia 6 because of Dolby atmos but it sucks because of annoying noise issues. Very bad Nokia.Till now there is no solution for this.
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