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unable to make or receive calls with headset plugged in

I bought a Nokia 6 TA-1025 last week. When I plug in the headset that came with the phone, the phone sign at the top right corner disappears, a TTY sign appears instead and no phone calls can be made or received. T-Mobile sent me a new sim card, but the problem remains. I don't know if it's a feature or something is wrong with the phone. Any help will be greatly appreciated.  


Wen

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