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ICICI iMobile App unable to detect the Fingerprint

ICICI mobile app has an option to login in account page either by using PIN or using fingerprint. Fingerprint authentication is failing to even recognize fingerprint. I Re-Installed the app. deleted the the old finger print, cleared the Caches Memory But still no Response. So no fingerprint login options for Nokia 7 plus, I even mailed ICICI Support, no workaround Guys - please share your experiences
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