Hi HMD/Nokia community team,
I've noticed that a lot of people are finding the customer service (chat and phone support, mainly) very disappointing. We have sections on the forum for different models of phone, why not add a section on customer service so that we can exchange our views about the service in different countries? This could help HMD learn where they can improve customer service most.
Thanks for the input (I saw your other threads as well). Sounds like a good idea. We’re working on a quite new update/solution for the forum. I don’t know if it makes sense to create this section immediately but I will consider it as soon as the new update is here or create it when I hear the update won't happen as soon as I want it to happen :)
I hope that the update happens as you want it to happen then!
That is a frustrating story. It sounds like the points-of-sale aren't given clear instructions by HMD or there are some which are choosing to be deliberately misleading and unhelpful. I hope that HMD audits their points of sale to confirm they're meeting high standards of customer service and correctly following processes for warranties, repairs etc.