Yes your are right,
I am from New Delhi, i have submitted my Nokia 6 phone to NRI communication service center, lajpat nagar Delhi,
They said, it will take long, around 25 Days, motherboard need to be changed for little software issue, and worst Nokia support saying that " go to service center and call us to communicate those people regrading the issue" on email communication" why should i go there ? only for phone call ?, i have said please communicate itself (i have attached job sheet of service center), after 5 reminder they didn't text any answer.
Bro they providing worst and duffer support to us, now i am moving to Consumer-Cort regarding that issue also will write many blogs and full story about "worst support Nokia/HMD Global" very soon.