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Touch strange problem

Okay so, I just bought a Nokia 7 plus, and I detected this strange problem, basically when I put my phone on my couch, the touch responding become really bad, it rarely respond to my finger, but when I put some pressure on the phone meanwhile its laying on that couch, the touch works perfectly fine, here is a video explaining my problem:


https://www.youtube.com/watch?v=6C-0FGGJv4I


any thing that I can do to fix it?


Problem was solved by the support team, the screen protector made the issue, after removing it the problem is gone.

problem is fixed

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